What you'll do: Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this position is responsible for the leadership of two Customer Service Offices (CSOs). As part of the role, this position provides guidance to staff on the administration of SCICs business risk management programs, along with the ongoing initiatives and provides excellent customer service. Provide direction and leadership to staff in one Customer Service Office (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training. Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices. Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence. Provide technical agricultural information to staff and customers to respond to inquiries, solve problems or provide training. Answer customer inquiries and respond to customer issues in a timely and knowledgeable manner in order to provide excellent customer service. Prepare and manage the budget for the office(s) to ensure efficiency and fiscal responsibility. For more details: https://fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/10724/?utm_medium=jobshare&utm_source=External+Job+Share