WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

WHO YOU ARE

We are looking for an individual who thrives on making a difference and who embraces challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to the Payroll Supervisor , the Payroll & Benefits Coordinator is responsible for the accurate preparation of bi-weekly payroll entries and benefit enrollment and administration using a comprehensive Human Resource/Payroll software application (HCM System). The incumbent coordinates payroll and benefits reconciliations, investigates and resolves data issues affecting employee pay and benefits, coordinates solutions between Human Resources and Finance and assists in the interpretation and application of benefit policies and regulations. Drafts policies, prepares reports and provides explanations, assistance and information on policies, procedures and collective agreements. The incumbent answers payroll and benefit enquiries within defined limits and provides general support for the Payroll team as required.

Are you…

An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment? Comfortable taking ownership of your actions and behaviors? Curious and always taking the initiative to improve processes? Committed to being honest and trustworthy while conducting yourself in a way that is ethical and reliable? Resourceful and responsive to internal team members and external clients? Innovative and look for solutions when confronted with challenges?

WHAT YOU WILL DO

Makes bi-weekly payroll entries, maintains and updates employee records in the HCM System for new hires, terminations, leave of absences, backdated changes, and adjustments. Processes benefit and entitlement related transactions, status changes, life events and terminations in the HCM System and benefit service providers. Sets up employee benefit options and deductions in the HCM System. Performs regular data audits; sets up and downloads customized and routine reports; and updates pay and benefit rate tables in the HCM System for all employee groups as required. Coordinates payroll and benefits reconciliations, including such as WorkSafe BC payments working collaboratively with People & Culture and the benefits carrier on payroll and benefit variances and enquiries. Investigates and resolves data issues affecting employee pay and benefits; and coordinates solutions between People & Culture and Finance, ensuring quality of service. Provides training and advice to People & Culture and Finance staff on system changes and upgrades, ensures that information is communicated effectively, and seeks to minimize recurring issues. Provides information, explanations and assistance on matters pertaining to payroll, benefits and compensation rate enquiries. Assists in the interpretation of various pay and benefit plan policies, rules, regulations and Collective Agreement provisions; seeks out guidance from the Supervisor on unusually complex, difficult or contentious issues as needed. Tracking, determining, and processing pay increments for positions with step-based salary ranges or those specified in offer letters. Oversees and coordinates benefit plan activities involving multiple carriers and policies. Communicates with employees, benefit carriers and other departments regarding enrolling, amending and canceling employee coverage, identifying and initiating enrollment corrections, and maintaining benefit documents. Researches administrative matters, compiles and summarizes findings, and prepares, analyzes, formats and presents metrics and statistical reports. Assists staff within the Payroll department to ensure that payroll benefit administration processes are consistent with benefit plan and collective agreement provisions. Reviews and recommends changes to payroll and benefits procedures. Monitors benefit enrolment applications and supporting documentation for accuracy, completeness and eligibility for enrolment with benefit carriers. Monitors the accuracy and completeness of benefit data submitted to the carriers and the benefit data in the payroll system. Maintains seniority lists, including calculating revisions to seniority dates for unpaid leaves and calculation of transitions between seniority hours and seniority dates, and prepares calculations of length of service as required. Plays an active role in ensuring the privacy and protection of employee information and administering HCM System security and access, such as resetting passwords and reviewing and approving user account updates. Provides information and guidance to employees about their benefits and ensures that necessary communications are maintained with inactive and employees on leave regarding benefit premium payments to ensure continued coverage and compliance with organizational policies. Participates in special projects/reporting as required. Performs related work as required.

WHAT YOU’LL NEED

Completion of the 12th school grade or equivalent

Four years’ recent experience coordinating payroll benefit activities in an organization with multiple employee benefit plans; or an equivalent combination of training and experience. Payroll Compliance Professional (PCP) designation. A Compensation and Benefits Management course that is recognized under the National Payroll Institute’s Payroll Leadership Professional designation is an asset.

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

SECURITY REQUIREMENTS

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER

Meaningful work - work with a sense of purpose, supporting the public and first-responders. Competitive salary - with the opportunity for increases. Generous vacation plan. Earned Time Off - eligibility to participate in our Accumulated-Off (ATO) Program. Excellent extended health and dental benefits. Pension - we are members of the Municipal Pension Plan, a defined benefits fund. Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

JOB DETAILS

Number of positions: One (1)

Job status: Temporary Full-Time Anticipated length of temporary assignment: assignment to end July 2, 2027 Hours of work: Monday to Friday, 40 hours per week Wage/Salary: PG 18 | $34.39 to $40.53 hourly; $71,531.20 to $84,302.40 annually (2025 rates) Employee Group: CUPE, Local 8911 Department: Finance Location: Hybrid/Business and Technology Centre - Still Creek Drive, Burnaby, BC. Hybrid once in person training has been completed Selection process: The successful candidate will be selected after the completion of an initial phone interview, technical and behavioural based interview and final panel interview CLOSING DATE FOR APPLICATIONS: Friday, July 17, 2026 @ 11:59pm Pacific Time