Full Time Customer Support Agent Jobs in Regina, Saskatchewan, Canada
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Regina, Saskatchewan, Canada
Full Time Customer Support Agent
Top Benefits
About the role
Customer Support Agent (Full-Time) Location: In-Office I Pay: $17/hr I Schedule: 4-day work week (10-hr shifts) At We An-Ser, we are the voice of our clients. We're looking for calm, professional, and tech-savvy individuals to join our 24/7 service team. If you thrive in a fast-paced environment and take pride in turning a caller's day around, we want to hear from you! The Role: Manage high-volume inbound calls with professionalism and empathy Navigate multiple computer systems to provide accurate information and support Maintain a high standard of service quality and detailed documentation What You Bring: A typing speed of 35+ WPM successfully and accurately A warm demeanor and the ability to stay composed during difficult conversations. A commitment to consistent attendance and schedule adherence Availability for weekend shifts and holidays (we are a 24/7/365 service) The Perks: RRSP with company matching, Paid Vacation, and Medical, Dental, and Vision coverage. Shifts: We have various consistent 4-day schedules with 10-hr shifts. One weekend day is required to work. We An-Ser is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
About We An-Ser
Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets, increasing productivity, and surpassing all safety expectations...http://youtu.be/nUXBkNZRl3o
We are usually brought in when…
- Smoke signals are no longer an effective means of communication to protect the safety of the workers We are brought in when companies look to improve safety processes, decrease the risks of working alone/remote, driving from point “A” to point “B”, and while preforming critical non-routine and routine tasks.
- Downtime means a loss in revenue We are brought in when companies require assets to be monitored, tracked, and prompt dispatching to all notifications by a live agents 24/7.
- Time is critical and a late response may be deadly We are brought in when a company starts up and is required by law to have an emergency telephone number answered 24/7/365 days per year by a live agent to process the transaction.
- Chicken scratch is not a sold paper trail We are brought in when a company needs to track and monitor the journeys travelled by their employees to ensure the safety of the organization which in turn brings their people home to loved ones.
- They’ve had it with “it is what it is service” A company needs to increase customer service and they are not in a position to increase head count and operational costs.
- Operational Efficiency needs to be improved A company needs to decrease/improve operation costs and provide services around the clock. Hiring is costly and very time consuming compared to hiring We An-Ser and saving +20%.