Let’s Tango! Where Innovation Meets Impact.

At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningfulandfun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!

We are looking for a Technical Customer Support Specialist to join our dynamic and growing IT team.

About the Role:

This role combines advanced technical troubleshooting, cross-team collaboration, and deep product knowledge to ensure timely, accurate resolution of complex issues. They also act as the bridge between the client and any escalation procedure to an L4, ensuring clarity in issue identification and efficient progress tracking and communications. May train or guide lower-level specialists or representatives.

Key Responsibilities:

• Full responsibility for issues escalated from L2 until resolution or further escalation

• Advanced troubleshooting and root cause analysis

• Provide complex platform guidance to clients through multi-step workarounds and fixes

• Timely escalation of unresolved issues to L4 with complete documentation

• Documentation & Knowledge Transfer, create KB articles for new issues and update/refine existing articles for faster future resolutions

• Customer communication on open and high severity cases

About You:

• Bachelor’s degree

• 4+ years of experience in customer support

• Strong customer service skills

• Technical Aptitude

What We Offer

We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:

-Competitive CompensationWe recognize and reward your contributions with a salary package that reflects your value.

-Comprehensive BenefitsIncluding health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.

-Flexible Work EnvironmentWhether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.

-Inclusive & Collaborative CultureWe foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.

Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.

Base pay offered is contingent on qualifications and other operational considerations. Base pay is just one piece of the full compensation structure offered at Tango. If this pay range is outside of your expectations, we still encourage you to apply and have a conversation with us.

Base pay offered for this position is: $75,000 – 80,000 USD

Applicants must be authorized to work in the U.S. for any employer. We cannot sponsor employment-based visas at this time.