##Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a customer focused and adaptable professional to join our team as a Bilingual Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

What You’ll Do

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Basic Qualifications

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency -Must be Bilingual in English and French.
• Ability to learn and navigate new software quickly
• Professional communication with customers via telephone and email
• 1+ years of customer service experience
• Ability to work effectively with others and contribute to team task accomplishments
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to work full-time 5 days per week, which will include one weekend day
• Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection

Preferred Qualifications

• Education: College/University degree preferred
• Contact center experience preferred but not needed

Location: Canada Remote near our Toronto, ON, Canada office – with the ability to attend in office trainings, meetings, and events.

Work Schedule

Training Period: Monday through Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET

Post-Training Schedule: You will be assigned a scheduled shift which will include one weekend day. The hours of this team are 8:00 AM ET to 8:00 PM ET.

We provide all the computer equipment needed to perform your job from home.

The hiring base salary range for this position is $51,800 - $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to

talentacquisition@elementcorp.com

or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.