About This Position

The System Administrator facilitates the successful installation, configuration, and rollout of software applications to customers, ensuring seamless integration and user adoption.

Key Responsibilities

• Oversee the installation, configuration, and deployment of SaaS solutions to customer environments.

• Serve as a technical expert, providing guidance and support to customers on the SaaS product's capabilities and best practices.

• Train users on how to effectively use the SaaS software and provide ongoing support to ensure customer satisfaction.

• Manage the entire deployment lifecycle, coordinating with internal teams and external stakeholders to meet project timelines.

• Diagnose and resolve complex technical issues in customer environments.

• Maintain accurate records of deployment activities, configurations, and customer interactions.

• Work closely with product managers, developers, and sales teams to translate business requirements into technical solutions and gather feedback for product improvement.

• Contribute to the development of deployment checklists, automated, and infrastructure-as-code to improve efficiency and reliability.

Job Requirements

• Strong understanding of IT systems, software deployment, and potential infrastructure-as-code principles.

• Excellent verbal and written communication to effectively interact with customers and internal teams.

• A strong commitment to ensuring customer satisfaction and providing excellent post-deployment support.

• Ability to analyze customer needs, plan complex projects, and manage multiple tasks effectively.

• Aptitude for identifying and resolving technical challenges in a timely manner.

• Ability to collaborate effectively with cross-functional teams.

• The specialist must understand cloud-based infrastructure, scalability, and security as it pertains to SaaS products.

Onboarding Plan

Upon joining SimplyCast, you will undergo a comprehensive onboarding program to familiarize you with our company culture, processes, and tools. You will receive personalized training sessions to ensure a smooth transition into your System Administrator role. Our team will provide ongoing support and guidance as you embark on this exciting journey with us.

If you are passionate about driving business growth through strategic lead-generation initiatives and possess the requisite skills and experience, we encourage you to apply and join our dynamic team at SimplyCast.

Join us in revolutionizing how organizations engage with their audiences and achieve their automation goals.

About SimplyCast

SimplyCast is an ISO 27001:2022 certified, all-in-one hyperautomation platform that operates on a no-code basis. The team has created a distinctive Platform-as-a-Service (PaaS) solution that integrates communication, marketing, engagement, and emergency communication functionalities into a unified platform. This exceptional platform offers unparalleled capabilities for both present and future use cases.

One of the major advantages for clients is SimplyCast's ability to seamlessly incorporate new use cases into the platform without disrupting existing processes.