Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

About Us

Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

Job Summary

Revelstoke Mountain Resort is growing and seeking a talented and innovative Real Estate Customer Care Specialist to join our team. This role is a key relationship manager with new homeowners at the resort and acts as the link between the sales and construction/development teams ensuring our newest community members are properly welcomed into their new homes and supported through the warranty period.

Essential Job Functions

• Communication and building rapport with purchasers on an ongoing basis from post-sale through completion and warranty.
• Manage client expectations, play a key role in creating a positive and professional experience
• Assist homeowners, real estate agents and property and strata managers by
• Leading the turnover of new homes to new owners ensuring a high level of buyer satisfaction.
• Being the point person liaising between the construction team and new homeowners.
• Becoming familiar with each build, any buyer with specific changes or modifications and providing the necessary information and being the double check the construction team is delivering on the specification and the sales team’s files are also in sync.
• handling homeowner inquiries during construction and close-out process
• addressing homeowner concerns efficiently
• Completing close-out & warranty process on new homes
• Conduct owner walk-through pre-delivery inspection
• Following up with homeowners on repairs and warranty items
• Schedule 1-year warranty inspections and working with the construction team to address any deficiencies or warranty items.
• Assisting in forward facing materials such as FAQs, graphic assets, and infographics.
• Other duties as assigned.

Skills Required

• Build an exceptional experience for homeowners
• Communicating and building rapport with purchasers on an ongoing basis
• Complete homeowner pre-delivery inspections prior to closings
• Record, track and report on deficiencies and repairs
• Schedule warranty inspections & record, track and report on deficiencies and repairs
• Liaison between builders, trades and homeowners
• Actively involved in site visits when required
• Responsible for homeowner communication and inquiries related to the construction or the ongoing ownership of their home and ensuring they are addressed in a timely manner
• Support in compliance, contract management and closing processes
• Be familiar with the products, Disclosure Statements and legal documents in time.

Required Qualifications and Abilities

• Must be eligible to work in Canada – can provide SIN documentation·
• Proven experience in residential building or similar role in customer service settings
• Strong administrative, records management and organizational skills
• Strong communication, problem-solving abilities and familiarity with real estate and building terminology
• Conflict management ability founded in exceptional listening skills, patience and a customer-oriented attitude
• Detail oriented and experience with proofreading documents for accuracy and clarity
• Familiarity with quality assurance and control processes and documentation
• Ability to work independently as well as collaboratively within a team environment
• MS Office suite experience

Compensation and Benefits

• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.