At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

**Achev’s latest Impact Report:**www.Achev.ca

SUMMARY

Reporting to the Coordinator, the Casual Language Assessor administers a variety of Canadian Language Benchmark-based language assessment tools to clients and refers them to language training options that meet their needs and preferences in the local community within the region of service, York, Simcoe and Durham.

DUTIES AND RESPONSIBILITIES

• Assessment and Referral
• Support the successful implementation of the coordinated assessment and referral service model and ensure maintenance of the operating standards and protocols at all locations
• Screen clients for eligibility for language training programs based on immigration status, age and learning history
• Administer full CLB standardized tests to assess the language skills of eligible clients
• Provide thorough needs assessments of clients applying for language classes
• Ensure clients are advised on all appropriate language training options that meet their needs, goals and preferences
• Provide referrals/ placement of clients to appropriate programs through established procedures using the HARTs database
• Inform clients of the need to collect data for statistical and program planning purposes while ensuring that client privacy is protected under the conditions of the Privacy Act
• Respond to client inquiries by phone and in person regarding training programs and offer orientation assistance
• Provide information regarding training programs to clients whose needs and goals have changed
• Assist in outreach and promotion activities of language assessment and training
• Ensure a consistent, warm and welcoming approach to the reception of all clients onsite and at itinerant locations
• Report sensitive situations and issues to Manager in a timely manner, providing unbiased, detailed background to inform positive consultation
• Support/Client File Maintenance/Reports
• Ensure accuracy of data input according to IRCC/MLITSD requirements
• Liaise with training providers, co-workers and coordinator regarding general inquiries and client placement
• Act as a resource for information regarding training programs available within the area by collecting and collating resources available from settlement and training organizations
• Ensure client information and program documents and equipment are kept secure at all times in adherence with all privacy and security protocols
• Maintaining data entry in the internal CRM database of Achev
• Undertake other duties as assigned by coordinator

QUALIFICATIONS

• Training and/or certification in the CLBPA, CLBLA, CLBPT, CLB-LPT, ELTPA and/or WLA is an asset
• TESL ON Language instructor accreditation is preferred. (preferably with adult ESL teaching experience)
• Demonstrated knowledge of the process of second language acquisition
• Demonstrated assessment/interviewing experience in the Adult Education field
• Knowledge of the various training programs for newcomers and other clients that are available in the region and a clear understanding of the eligibility requirements for acceptance into these programs
• Sensitivity to the diverse needs of adult learners and the multicultural community
• Strong interpersonal, problem solving and organizational skills
• A proven track record of reliability, professionalism and accuracy within current role
• Languages in addition to English are an asset
• Excellent communication skills in oral and written English
• Computer literate with proficiency in MS Outlook, MS Office
• Working knowledge of databases such as HARTs and iCARE is an asset

REQUIREMENTS

• Mondays to Fridays 8:30 a.m. – 4:30 p.m. with two (2) weekdays per month 12:00pm to 8:00 pm shifts and the occasional weekend shift.
• Must have access to a reliable vehicle with a valid owner’s permit, license plate and current proof of automobile insurance and be willing to travel throughout York, Simcoe and Durham region as needed
• Must possess valid Ontario driver's class G license.
• Must be able to travel to other sites as needed.
• Provision of a Criminal Record Check is required

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca