Recreation Facility Receptionist Job Details Jobs in Richmond Hill, Ontario, Canada
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Recreation Facility Receptionist Job Details | Richmond Hill
About the role
Recreation Facility Receptionist
Posting Id 3400
Number of Positions 1
Department Community Services
Division Recreation and Culture Services
Shift Various shifts and schedules including weekdays and weekends.
Rate of Pay $17.60 - $17.60 Hourly
Job Length/End Date
Job Type Permanent Part Time
Replacement/New Position New Vacancy
Posting Type Internal and External
Posting Date 07/15/2026
Application Deadline 12/18/2026
Position Summary
Reporting to the Community Centre Assistants and the Coordinator of Community Centre Services, you will be responsible for providing customer service, reception and cashiering services for the community centre. Functions will include responding to and/or directing all telephone and counter enquiries, receiving/processing program registrations and facility admission fees, and providing accurate and timely information to the public, program participants and staff. You will also be responsible for processing membership applications, processing all revenues received, balancing daily revenue, assisting with program calls and performing other related duties as assigned.
Key Duties and Responsibilities
Receive and process payment for registrations, memberships, daily programs, services and products using the ActiveNet - Point of Sale module.
Utilize the ActiveNet - Customers module as required, including the following
Input program registrations. Input membership registrations and issue membership cards. Handle customer registration inquiries including looking up participant registration information Update client account information, including email addresses for the ActiveRH online registration system. Assist with the printing and distribution of class lists and attendance sheets. Follow all cash handling and deposit procedures in accordance with Richmond Hill Policies and Procedures. Perform processing/reporting of all facility payments and daily cash balancing including accurately completing all appropriate forms in accordance with Richmond Hill Policies and Procedures. Ensure that patrons pay the appropriate fees for admission to scheduled programs and activities. Receive, track and sell garbage tags/transit tickets when required. Perform other related duties as assigned. Greet customers and maintain excellent customer service at all times. Respond to enquiries from staff and patrons in a professional and courteous manner. Perform telephone answering services by responding to enquiries and referring calls to other staff and departments. Listen to and respond to or forward voicemail messages left in the main facility mailbox, as required. Be familiar with and provide access to marketing materials. Assist in program follow-up calls including waitlists, cancellations, transfers, etc.
Education and Experience
Minimum 15 years of age. Completed Grade 9 mathematics.
Required Skills/Knowledge
Team player with excellent customer service and communication skills. Previous customer service or cashier experience would be an asset. Good keyboarding skills and proficiency with word processing. General office business skills. Comfortable working with numbers. Possesses a keen eye for detail and accuracy. Able to handle customer enquiries effectively. Able to function in a multi-task environment. Able to work with minimal supervision. Requires satisfactory Police Vulnerable Sector Check. Demonstrates good judgment and makes sound decisions. Shows commitment to personal growth, development, and leadership opportunities. Shares new ideas and challenges the status quo. Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust. Takes initiative to participate in a culture of learning, mentoring, and sharing. Contributes to building and being a part of a positive culture. Demonstrate the City’s corporate values of care, collaboration, courage and service.
Leadership Competencies
Demonstrates personal leadership
Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
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About City of Richmond Hill
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.