Bring color to every customer project! As a Paint Department Associate, you’ll help customers find the right products and solutions with confidence and enthusiasm. From offering expert advice and creating inspiring displays to keeping the department organized and well-stocked, you’ll play a key role in delivering an outstanding in-store experience. If you enjoy helping people, staying hands-on, and turning projects into successes, this is a great opportunity to make an impact every day. KEY RESPONSIBILITIES Customer Engagement: Welcome and engage with customers, providing expert advice on paint products and ensuring their needs are met with enthusiasm and professionalism. Provide expert advice on paint department products, highlighting features, and suggesting complementary items. Address customer inquiries with expertise and professionalism. Efficiently resolve complaints by understanding the issue, offering viable solutions when able. Actively seek customer feedback to identify areas of improvement. Bring recommendations to Store Management based on this feedback and evolving customer trends. Operational Support Assist in inventory management, counts, etc. Develop a foundational knowledge of all store departments. Handle phone calls courteously and process various payment methods accurately at the cash register. Sales & Merchandising Drive sales through departmental knowledge and staying up to date with trends. Support product marketing through merchandise displays, visual presentation, and labeling. Maintain the paint department, ensuring a clean and organized environment. Stay informed on current promotions and store flyers. Health and Safety Work in compliance with laws and regulations, attend and complete all required health and safety training, report all accidents, and take every precaution reasonable to ensure personal safety and the safety of others. SKILLS AND QUALIFICATIONS Customer-Oriented: Passionate about delivering exceptional customer service. Team Player: Ability to work independently but collaboratively within the store team. Adaptable: Comfortable working in a dynamic retail environment. Proactive Learning: Willingness to expand understanding of products and services offered, embracing training and ongoing initiatives. What we offer: Access to Group Benefit Program RRSP Matching Associate Discount Employee and Family Assistance Program An amazing team environment The above information has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.