Our client, a well-established company in the Saint-Jean-sur-Richelieu area, is currently looking for a Customer Service and Operations Coordinator to join their team. This position is suited for an organized, committed, and proactive individual who wants to play a key role in both customer experience and supporting daily operations, in a stable and collaborative environment.

The responsibilities include:

-       Responding to customer inquiries via email, phone, and chat.

-       Advising and assisting customers in the execution of their projects.

-       Tracking orders, deliveries, and claims.

-       Managing customer adjustments (refunds, order modifications, sending payment links, etc.).

-       Maintaining a positive, proactive, and personalized customer experience.

-       Preparing and processing web orders each morning.

-       Validating and monitoring inventories (Canada and the United States).

-       Participating in continuous improvement of processes and work methods.

-       Entering, updating, and tracking operational data.

-       Collaborating with various teams to ensure smooth operations.

-       Providing occasional support to the warehouse during peak periods.

-       Assisting with the preparation and shipping of orders.

-       Contributing to the smooth running and efficiency of logistics operations.

-       Performing any other related duties as assigned.

Benefits of this position:

-       Group insurance

-       3 weeks of paid vacation per year

-       On-site parking

-       Stable and professional work environment

Requirements:

-       College diploma (DEC) or AEC in a field related to administration, operations, logistics, or customer service

-       Strong customer relations skills and a marked sense of customer satisfaction

-       Comfortable working in both administrative and logistical environments

-       Excellent planning abilities, with effective mastery of deadlines

-       Autonomous, dynamic attitude focused on problem-solving

-       Ability to adapt and perform in a constantly evolving environment

-       Proficiency in both French and English, spoken and written, in order to communicate with clients in the United States (50% of the time)

Desired profile:

-       Ability to commute to the workplace independently (location is not well-served by public transportation)

-       Reliable, punctual, and looking to commit long-term

-       Autonomous, organized, detail-oriented, and results-driven

-       Ability to meet deadlines and follow quality guidelines

-       Proficiency or comfort with inventory management software (an asset)

-       Comfortable working in a noisy or dusty environment

-       Ability to perform repetitive tasks without sacrificing quality

Salary: $25 to $28 per hour, depending on experience

Hours: 40 hours per week, Monday to Friday, 8:00 AM to 4:30 PM

Status: Permanent

Are you interested in this position? Please send your application to Andres Falla by email at afalla@bedardressources.com.