Working Title: Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Secretary of State

Job ID: 95447 Location: St. Paul Telework Eligible: Yes; Hybrid schedule available after completion of six-month probationary period, if applicable Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 07/11/2026 Closing Date: 07/20/2026 Hiring Agency/Seniority Unit: Secretary of State / Secretary of State-AFSCME Division/Unit: Secretary of State / Uniform Comm Code Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually Classified Status: Classified Bargaining Unit/Union: 206 - Clerical/AFSCME Work Area: Business Services FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Secretary of State (OSS) is seeking to fill a Customer Services Specialist-Intermediate position for our Uniform Commercial Code (UCC)/Notary Services Division at our First National Bank Building Location in Saint Paul, MN.

This position provides a high level of customer service to diverse groups of people including legal and banking professionals, corporate service and government agencies, and the public. They will perform all phases of the lien filings and searches and serve as the direct contact for UCC and notary by responding to a wide range of inquiries by phone, email, and postal mail, giving true and correct information in a professional, efficient, and timely manner.

Responsibilities Include But Are Not Limited To

Process, or provide for the processing of, Search and Copy requests for lien records in the MN Lien Database. Assist customers who call the notary and UCC public information queues by communicating order status, fees, forms, and available services clearly and consistently. Perform legal review, data entry, and imaging of UCC, CNS, and Tax Lien filings, ensuring filings are compliant with Minnesota statutes and data is entered timely and accurately. Process, or provide for the processing of, MN notary public applications, including review, processing, mailing, and managing the notary public database in compliance with Minnesota statutory requirements. Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in OSS’s mission, vision, initiatives, and strategies.

Minimum Qualifications

Customer service practices and principles sufficient to identify each customer's needs, deliver effective support showing common courtesy, interest in positive problem solving, empathy, and the ability to organize ideas logically. Demonstrated ability to explain laws, rules, regulations, standards, policies, and procedures to customers and individuals from diverse backgrounds and cultures. Word processing knowledge and skill sufficient to accurately process customer filings, prepare and retrieve data in a variety of formats such as Microsoft Office, proprietary software, and the Internet. Writing skills sufficient to prepare written responses while communicating with internal and external customers. Math skills sufficient to perform copy by number tasks, verify balances and payments. Proficient data entry skills to preview, enter and proofread with speed and accuracy. Ability to understand, speak, read, and write English sufficient to perform the job duties described above.

Preferred Qualifications

Human relations skills sufficient to work effectively in a team environment and independently establish effective working relationships with various departments and staff. One (1) year or more providing customer service in a fast-paced call center environment. Experience with MN Statutes, rules, and regulations governing UCC, CNS and lien filings and searches. Experience managing confidential data processing applications. Knowledge of MN statutes 357, 358, & 359 regarding Notary Publics. Advanced skills in Microsoft Office Suite products sufficient to independently develop, format, and modify a variety of correspondence, documents, records, reports, and forms, using proper business English, spelling, punctuation, and grammar. Public relations skills sufficient to manage difficult and/or impatient clientele.

Physical Requirements

This position may involve light physical activity such as lifting or moving items with assistance or tools. Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, and pamphlets. Position may include walking to and from the counter and remaining seated or standing for up to three hours, with or without assistance.

Additional Requirements

It is the policy of the Office of the Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check

Criminal History Check

Employment Reference Check

Minnesota Bureau of Criminal Apprehension

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact recruitment.oss@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to recruitment.oss@state.mn.us.

About Secretary Of State

The work that we do at the Office of the Minnesota Secretary of State affects Minnesotans in all 87 counties, whether that's ensuring our election system is fair, open, impartial, and secure; making it as easy as possible for Minnesotans to set up and run their businesses; or helping protect victims of domestic violence and others who fear for their safety.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals

Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.