#SUMMARY

The Key Account Coordinator, in collaboration with the Key Account Representative, is responsible for supporting daily sales department operations to ensure freight is transported efficiently and accurately. This role includes building and tracking loads, coordinating shipment details, and maintaining consistent communication with Dispatch, drivers, brokers, and customers. The position requires strong organizational skills, attention to detail, and a high level of customer focus.

**KEY RESPONSIBILITIES &**ACCOUNTABILITIES

• Work jointly with the Key Account Representative to book loads and fulfill shipment requirements.
• Build, track, and forward loads for assigned client accounts.
• Manage day-to-day account operations including load creation, coordination, shipment monitoring, and follow-up.
• Communicate effectively with customers, Dispatch, drivers, brokers, and internal departments to ensure accuracy and efficiency of shipments.
• Advise clients on products and services, equipment availability, and freight tracking updates.
• Maintain accurate and up-to-date information within the internal system to support operational efficiency, billing, and invoicing requirements.
• Provide timely tracking updates and respond to customer inquiries related to shipments.
• Ensure shipment requirements are met while maintaining service excellence.
• Other duties may be assigned.

#REQUIRED****QUALIFICATIONS

• High School Diploma or GED required.
• Business Administration or Computer Science Certificate preferred.
• Minimum of one (1) year of customer service experience required.
• Logistics or transportation industry experience considered an asset.

#**KNOWLEDGE,**SKILLS & ABILITIES

• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Effective time management and organizational skills.
• High attention to detail and accuracy.
• High level of initiative and accountability.
• Technical ability to understand and use transportation industry programs such as AXON, Shaw Tracking, PC Miler, and PDF conversion tools.
• Ability to create and modify documents using Microsoft Office and Microsoft Excel.

#Why Join Us?

At Q-Line Trucking, we believe people are the heart of what we do. Our culture is built on collaboration, integrity, and investing in our team. When you join Q-Line, you become part of a company that values professional growth, celebrates contributions, and is committed to making a positive impact—on the road and in the workplace.

Join a team that’s passionate about what we do and driven to do it well!

• High School Diploma or GED required.
• Business Administration or Computer Science Certificate preferred.
• Minimum of one (1) year of customer service experience required.
• Logistics or transportation industry experience is considered an asset.