Client Care Advisor LPN

As the primary point of contact for clients, you'll lead care consultations, oversee and train Care Professionals, and ensure consistent, high-quality service through ongoing quality checks. This role is ideal for an LPN who values autonomy, strong relationships, and delivering exceptional care to older adults.

At Home Instead, we help older adults live safely, comfortably and with dignity in the place they call home. As a Client Care Advisor (LPN), you'll use your clinical expertise in a personal, relationship-driven setting while you support families, guide their care decisions, and make a meaningful difference every day.

In this role, you'll be a key member of the care team, combining your nursing experience with your personal compassion to advocate for clients and their families through every stage of their care journey. Your healthcare background will help you adapt to each family's unique needs while managing multiple demands effectively.

WHAT WE OFFER

Wages

• Wage Range $27-$36/hour
• Performance Bonus

Training, tools & culture

• Tight knit culture with strong leadership
• In-depth training to help you succeed in your career
• High quality software and franchise support
• Highly relational work environment

Benefits

• Extended healthcare benefits - dental, prescription, paramedical, life insurance
• Health spending account - additional flexible coverage including vision care
• RRSP match
• Free on-site parking
• Paid time off

ABOUT YOUR NEW ROLE

As a Client Care Advisor (LPN), you build and maintain strong relationships with clients and their families while coordinating all aspects of direct care. You use a consultative sales approach to create and refine personalized care plans, ensuring they meet evolving client needs through ongoing communication and visits. This role combines relationship-building, problem-solving, training and team coordination to drive quality care, satisfaction, and service growth.

KEY RESPONSIBILITIES

• Care Coordination & Quality Assurance
• Client Engagement & Relationship Building
• Collaboration & Problem-Solving
• Compliance & Documentation

OUR IDEAL CANDIDATE

• Active LPN license with CLPNS is required. Minimum 2 years' experience in that capacity
• 5+ years overall healthcare experience
• Several years' experience in older adult healthcare, home care or senior care-related industry preferred.
• Exceptional use of English
• Demonstrated therapeutic communication skills
• Strong organizational and planning skills
• A Valid Driver's License (Class5, Full Experienced Driver)
• Reliable vehicle

HOURS

• Full-time, permanent
• Monday through Friday, days
• Available to support the team outside office hours, as needed

ABOUT HOME INSTEAD

Home Instead is a provider of Premium Home Care services - a global leader in non-medical home care, dedicated to enhancing the lives of aging adults and their families. With over 1200 offices in 14 countries, we are expanding the world's capacity to care.

Our local team is committed to delivering exceptional, dependable, personalized care that helps older adults remain safe, healthy, and independent wherever they call home. We're a team that values compassion, integrity, and excellence and we're growing.

APPLY TODAY

If you meet these qualifications and feel you would fit with our team's mission and culture, please apply with a cover letter.

To learn more, review our website at www.homeinstead.ca/3023.