Customer Training Professional Jobs in Saskatoon, Saskatchewan, Canada
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Saskatoon, Saskatchewan, Canada
Customer Training Professional - Traveling Rep
Top Benefits
About the role
Position Description
As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).
Primary Responsibilities
Virtual weeks (at home office) (15-25% of the time)
Prepare for upcoming installations utilizing company equipment (15-30%) Communicate with internal groups Assist with remote training or additional services as needed Administrative duties like submitting reports, and sending weekly updates Travel to dealership sites individually and with a team (75-85% of the time) Meet with dealership management to understand their business needs Configure solutions and training based on business needs Provide training and support of software to customer personnel Troubleshoot customer issues, diagnose, resolve, and/or escalate problems Monitor individual work load and prioritize responsibilities Train/share knowledge with team members Use of time for learning, growth and development
Working Conditions
Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours Presenting. which requires the ability to stand, sit, and use a pointer On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
Training
Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
Ability to travel 80% of the time
Ability to travel to the United States for training when deemed appropriate Outgoing, friendly personality Strong written and verbal communication skills Ability to problem solve and train customers on software products College diploma or University degree required Exceptional communication and organizational skills
Benefits
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%) Company car for business and personal use Working remotely with a laptop, and other provided home office equipment Professional development and training Promotion from within Paid vacation and sick days Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
About The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.