Meeting Room Concierge Jobs in Saskatoon, Saskatchewan, Canada
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Saskatoon, Saskatchewan, Canada
Top Benefits
About the role
As a Meeting Room Concierge, you will be responsible for maintaining and delivering a best in class meeting room service to our client. You will be accountable for proactively tracking and maintaining system health through Microsoft Teams Room Managed Services Portal, completing technical troubleshooting, maintaining system patch testing and compliance, and providing excellent customer experiences with ongoing training and on-site support for important meetings and presentations. You will track and report on system health, user satisfaction and look for opportunities to improve services with new technologies or methodologies.
This role may see you assigned full time to a single client, providing rotating support to many smaller clients, or both to maintain coverage for all managed meeting room service clients. You will work in close contact with Service Delivery Managers, deskside support teams, other Concierges, and executive level client staff to ensure that there is a smooth delivery of meeting room experiences. You will report to the Manager, EUC Services.
We are hiring in Edmonton & Calgary, Alberta, and Saskatoon, Saskatchewan.
Key Responsibilities
Customer Service – Proven ability to manage difficult and/or emotional customer service situations with high expectations and immediate resolution required. Analytical – Collects, comprehends, and applies knowledge gathered from experience. Problem Solving – Identifies and resolves problems in a timely manner, including as they arise in meetings Self- Starter – being able manage tasks and solving problems without external pressure. Able to take ownership of projects from start to finish. Pre-Meeting Setup – Monitoring the scheduling system to proactively address any room setup requirements or technical needs before, during and after Room Management – Setting up rooms in terms of equipment, environment and ensuring the technology works with minimal disruption Professional Demeanor – the ability to maintain a calm and professional attitude with troubleshooting or assisting users and dressing in a professional matter Continuous Leaning – Staying up-to-date on new Teams features, hardware and industry trends in remote collaboration Task Focused – Understands priority and works with the team to complete tasks as assigned. Communication – Speaks and writes in clear and persuasive language in positive or negative situations. Teamwork – Contributes to building a positive team spirit. Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
Time Management – Prioritizes and plans work activities efficiently
Dependability – Follows instructions and procedures and responds to management direction positively. Entrepreneurship – Ability to recognize areas of improvement and seek out ways to improve the service Manage meeting room equipment inventory, documentation standards, and internal knowledge base content, including how-to guides and troubleshooting workflows. Coordinate user training, support AV project administration, and collaborate on technology improvements with other team members
Preferred Qualifications
Microsoft Teams and Office 365 Suite Experience with Microsoft Teams Pro Portal Knowledge of Audio Visual Equipment (microphones, cameras, projectors, smartboards etc) Basic understanding of Networking Concepts (IP addressing, VPN’s, Wi-Fi connections) Preferred CTS Certification Desire to help build, and be part of a close-knit team 3+ years of previous experience in IT or AV Amazingly strong organizational skills Familiarity and comfort with executive level support Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Additional Details
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP
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About WBM Technologies
WBM Technologies LP. (WBM) is a Western Canadian leader in the provision of outcome driven information technology solutions. Established May 1, 1950, WBM now operates out of Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg employing a team of over 500 IT professionals across Canada.
We are driven by the difference we can make together, providing business solutions across our patent pending WBM Enterprise Experience Platform, including core practice areas such as; Modern Workplace Enablement, Managed Data & Security, End User Computing, Managed Print Solutions, and Enterprise Service Desk.
Mission: In pursuit of our goal to be the Number One Managed Technology Solutions Provider in Western Canada, WBMer's are focused on the role that technology management and experience innovations can play in generating wow factors results, and creating customer heroes across our amazing client community.
WBMer's are aligned by the WBM Strategic Flywheel, a continuously turning cycle of innovation, momentum, and wow factor results, as we aspire to be the Number One Managed IT Services Provider in Western Canada. The core principles that guide our direction are:
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Our actions matter equally, and together as a team we create wow factor results that brings value and meaning to great client relationships.
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A commitment to World Class performance in who we are and all we do, which extends to all services and solutions across the WBM Enterprise Experience Platform.
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To actively governed our solutions, tracking to the objectives set out, driving new innovations, and enabling data driven decisions toward new value ahead.
By remaining true to these principles, we stay in alignment with the Strategic Objectives of our client community, and we remain a valuable partner to our customers.