A Day in YOUR Life as a Maintenance Attendant Every person that enters our hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, functional and professional uniform. You punch in at the time clock and energetically join your teammates in the Maintenance Department. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care! In the morning, we focus immediately on any urgent maintenance requests that were placed from the previous night. You understand and appreciate that even the smallest inconvenience can sour a guests experience at the hotel. A running toilet, dripping faucet or a finicky door lock all have the ability to create a poor guest experience, a poor guest review and in turn cause future guests to reconsider making a reservation with us. This is why guest maintenance requests take priority over everything. These requests will continue to roll in throughout the day, you and your teammates with handle them all professionally and with service at the forefront of your mind. As the day progresses and all guest requests are taken care of, your focus may shift to preventative maintenance projects. These projects are equally important as they protect our assets and ensure all areas of the hotel, from guest rooms, to public areas and back of house areas are all looking and functioning properly. You rely on your departmental leaders to provide guidance on which projects to tackle but your eyes are always open and looking for opportunities that need addressing. The ever changing projects keep you energized and focused. One day you may be painting ceilings and trim, the next day you could be repairing some tile, furniture or plumbing. Heck, you could even be called upon to assist with a major emergency repair’s requiring water shutdown and a quick turn around. Whatever it is, you’re ready for the challenge. By the time you leave you are more than satisfied that our guests are all taken care of and the hotel is in good working order. Who you are and why is this important… Enthusiastic, Attentive and Approachable Ensuring our guests and teammates feel comfortable. Organized & Communicative Clear, concise communication between team members and guests alike creates a smooth operation. Effective Multi-Tasker Personal interactions, work orders and on-going projects are always in play. What happens behind the scenes of all those interactions… You follow company policies such as looking professional and being respectful of guest privacy and availability for repairs, and any other requirements for the processes as outlined by your department leaders; Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their requests, questions and concerns; Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily work orders and preventative maintenance tasks; Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint; Follow all company and brand standards to protect the product including and not limited to guest rooms, public areas and back of house areas. What are we looking for.. Some experience in maintenance/repairs. Flexibility to work a variety of shifts. Ability to be on your feet for the duration of your shift. The understanding that SERVICE is the key to any successful business.