Job Number: JR105381 Job Title: Scheduling and Workforce Optimization Lead (GEN) Job Category: Professional Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $51.805 - $60.055 Hours: Days

Across our three hospitals and eight satellite sites,**Scarborough Health Network (SHN)is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be namedCanada’s Most Admired Corporate Cultures for 2023 and 2024!**Learn more at

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Job Description:

Position Overview: As a member of the People Services portfolio and reporting to the Manager, Scheduling and Workforce Optimization, the Lead will champion workforce design and optimization practices to sustain SHN’s highly skilled and diverse workforce. The Lead uses their technical expertise and collaborative approach to ensure SHN operational leaders understand their staffing model, project their workforce needs, and monitor overall performance. The Lead will work closely with the Scheduling and Workforce Optimization Partner and Human Resources Business Partner teams to inform changes to master schedules. Through their work, the Lead promotes the provision of high quality jobs across Scarborough Health Network.
Analytics and Reporting: Working in an integrated team with the HRIS Specialist and HR Business Partners, the Lead will engage key stakeholders to establish a data-driven approach to workforce analytics. Leveraging HR and scheduling systems, the Lead will develop metrics to characterize our workforce and measure workforce performance across the hospital network. To support this work, key stakeholders will be engaged to develop KPIs and establish unit-specific targets in areas such as overtime, turnover, and recruitment. The Lead will create reporting tools to effectively communicate the findings, assist in stakeholder understanding, and support efforts for improvement.

Workforce Design: The Lead will utilize available data to understand and generate recommendations to transform and sustain the SHN workforce. The Lead will incorporate internal and external labour market trends in order to proactively support unit leaders to maintain effective staffing models. For example, this position will make recommendations for the efficient use of relief staff and offer strategies to optimize the full time, part time and casual mix. The Lead will establish computer models to enable scenario planning, evaluate changes to operating models, and plan training and recruitment. In partnership with key stakeholders, including the HR Business Partners, the Lead supports workforce planning efforts for short- and long-term operational changes.

Workforce Optimization: Building on effective data structures and metrics, the Lead will utilize operations research techniques to enable better utilization of SHN’s workforce. Applications may include evaluating new coverage models (resource teams, sub-pools) and automation of staffing decisions. The Lead will synthesize findings and assist in building business cases to support recommended changes.

Company Vacancy/Request for Transfer: The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Requirements:

• Bachelor’s degree required (Engineering, Health Administration, Business Administration, Human Resources or similar preferred).
• Master’s degree in above or similar field and/or healthcare related certifications are an asset.
• Minimum of three (3) years’ related experience required.
• Minimum 2 years of workforce design or optimization in a unionized acute care setting is preferred.
• Proficiency with data science/machine learning tools, and Microsoft Excel required.
• Experience with advanced analytics, operations research, and simulation preferred.
• Experience with data management in Power Query and Power BI preferred.
• Knowledge of UKG or other electronic scheduling systems an asset.
• Project management experience an asset.
• Experience developing financial business models to support recommendations an asset.
• Demonstrated acumen in leading diverse teams an asset.
• Demonstrated commitment to on-going learning and professional development.
• Demonstrated strength in communication, change management, inclusivity, and innovation as part of a diverse team required.
• Knowledge of organizational culture and functions.
• Demonstrated ability to advance multiple streams of work, and troubleshoot with critical and creative thinking ability.
• Flexible, organized, and self-directed within scope of responsibility; has initiative and independent judgment.
• Demonstrated fair and equitable work ethic.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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