Rental Specialist (Hourly)

Scarborough, Ontario, Canada | Store-Based Role

Be the reason every customer leaves with confidence and comes back.

About Us

OnSite Rentals is a growing tool and equipment rental company committed to putting the right equipment in the hands of the people who build, fix, and create — and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team.

The Role

As a Rental Centre Associate, you are the face of our operation. You are on the front line of the customer experience — helping customers choose the right equipment, getting rentals out the door efficiently, and making sure every piece of equipment is clean, safe, and rental-ready. This role blends genuine customer engagement with hands-on equipment work, and it takes someone who is comfortable doing both well.

What You’ll Do

Here’s what a typical day involves:

Serving customers

Greet every customer with energy and genuine interest in helping them succeed with their project

Help customers select the right equipment, accessories, and solutions for their specific needs

Walk customers through safe operation, proper use, and what to watch for in the field

Handle check-in and check-out transactions accurately and efficiently

Build relationships with repeat customers and contractors who count on us to know their needs

Keeping the fleet rental-ready

Prepare and stage equipment for reservations and pickups

Inspect returned equipment thoroughly for damage, wear, and safety compliance

Clean and “turn” equipment quickly so it’s available for the next customer

Perform basic maintenance and minor repairs to keep the fleet in top condition

Maintain accurate fleet status in the rental management system

Keeping the centre running well

Maintain a clean, organized, and safe rental area

Follow all safety procedures and ensure every rental meets safety compliance before it goes out

Support efficient workflows, assist with inventory, and communicate clearly with teammates

Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed

What We Offer

Competitive hourly pay with overtime eligibility

Performance-based incentives tied to store success

Training on tools, equipment, and rental systems

Clear growth path to Lead Associate, Manager, or Technician roles

Annual uniform allowance

Health and dental benefits

What We’re Looking ForYou bring

1–3 years of customer-facing experience — retail, rental, or similar

A natural ability to connect with people and make them feel looked after

Mechanical aptitude and comfort working with tools and equipment

A strong work ethic and proactive approach

Attention to detail

Basic computer skills for rental system entry and fleet tracking

The physical ability to lift 50+ lbs and work in a hands-on, active environment

A valid Ontario driver’s licence (G class)

You are

Genuinely people-oriented — you enjoy helping others and it shows

Dependable — your team and customers know they can count on you

Curious about equipment and motivated to keep learning

Calm under pressure and adaptable when the pace picks up

Compensation

Hourly Rate: CAD $20 - $25 / hour

Overtime eligible

Commission / Bonus: Tied to store performance and customer experience

If you take pride in your work, enjoy helping people get the job done, and want to be part of a team that is building something, then this is the role for you – apply now.

OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request. While all applications are appreciated, only those selected for an interview will be contacted.