Service Center Representative Jobs in Sherbrooke, Quebec, Canada
Create alert for “Service Center Representative”
Sherbrooke, Quebec, Canada
About the role
About the Call Center Representative Position
We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
Handle inbound and outbound client calls in a timely manner Follow company’s call center scripts Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues Work with the client to verify or clarify information Diffuse angry or upset clients as needed Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Make sales or recommend additional services and products to customers Attend all necessary training as needed Call Center Representative Requirements Must be able to speak French and English Previous experience in a customer service role, preferably as a Call Center Representative High school diploma/GED preferred Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Quick and accurate typing skills Strong critical thinking and decision making skills Bilingual speakers preferred Salary - $19.35 We use Artificial Intelligence (AI) in the screening process
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About Support Services Group
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.