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Account Executive (Expansion)
Edmonton, Alberta, Canada {{REMOTE}}
$50,000 - $80,000/yearly
Mid Level
Full-Time
About the role
- We’re looking for an Account Executive, Expansion to be part of our Success department
- At Jobber, our Customer Success team is the driving force behind our mission to help small businesses be successful. We’re a group of passionate, empathetic, and solution-oriented individuals who thrive on building lasting relationships with our customers
- By understanding their unique needs and goals, we empower them to get the most out of Jobber, ensuring they can run their businesses more efficiently and effectively
- Reporting to the Manager, Expansion, the Account Executive, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them
- Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products
- Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software
- Consistently achieve results by hitting and overachieving your targets
- Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
- Track key information in Salesforce for follow-up and analytics
- Although this role sits within our Customer Success team—to align more closely with customer lifecycle and relationship building—the skill set remains rooted in sales- To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative
- To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
- To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle…quickly
- To enjoy technology. We’re working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement
- Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce
- To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you’re quick at thinking on your feet
- Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were
- Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling
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About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte