Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities: Participate in Admissions Committee Meetings to review Community Assessments and prepare minutes for the same. Prepare case management and sign out files for new arrivals. Conduct intakes with new arrivals: complete the intake form, review the house rules, complete the inventory of belongings, give a tour of the facility, admit the resident to a dorm and complete an initial discussion of release plan. Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan. Perform administrative duties, such as compiling and maintaining accurate case files and appropriate documentation related to clients and initiates and any new documentation; complete all reports required by the funder and The Salvation Army including OMS. Facilitate the delivery of program, one-on-one and/or groups. Maintain caseload with regularly scheduled sessions and record keeping on all contacts and sessions as required by policy and procedures. Conduct interviews with applicants at the local Detention Centre and various federal institutions whenever necessary. Complete daily activity record reports for statistical purposes. Complete Psycho-Social Assessments on clients. Write Progress Summary Reports whenever necessary. Assist clients with job search inquiries. Liaise with Correctional Service Canada Staff. Participate in Case Conferences with clients and Parole Officers whenever necessary. Complete incident reports whenever necessary. Participate in Disciplinary Interviews whenever necessary. Contact other social service agencies whenever necessary to provide client referrals. Supervise residents regarding their adherence to house rules and parole conditions. Always maintain client confidentiality. Develop a rapport with the clients. Provide individual counselling to clients re: any issue that may interfere with the reintegration process. Keep updated and current client/resident listings. Complete weekend curfew sheets when necessary. Complete and distribute authorized weekend passes when necessary. Conduct rounds of the CRF Unit regularly throughout shift. Conduct room searches with another staff person if there are reasonable and probable grounds to believe that a client may have contraband in his room. Report violations of parole conditions in accordance with policy. Log pertinent information in the official registers and OMS. Sort, stamp and file CRF incoming mail and faxes. Ship urinalysis tests to assigned lab for testing when necessary. Record and input monthly statistics whenever necessary. Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.) Monitor the activities of the clients and maintain availability for personal, practical and moral support. Complete other duties as required.

Working Conditions

Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required. May deal with clients who become angry. May encounter verbal abuse.

Education, Qualifications and Certifications

College Diploma in Social Services/Corrections and / or combination of education and life related experience in working with marginalized individuals. Completion of Non-Violence Crisis Intervention Training or willingness to obtain. Current First Aid and CPR or willingness to obtain. Training in Naloxone administration and Mental Health First Aid would be assets.

Experience and Skilled Knowledge Requirements

Minimum of one (1) year of prior related experience, including experience in front line work in a correctional or social service setting.

Skills and Capabilities

Support for and an understanding of mission and purpose of The Salvation Army in Canada. Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems. Knowledge of issues facing persons experiencing housing crisis. Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the Niagara region. Knowledge of various social issues pertaining to homelessness and its impact on the clients served. Demonstrated ability to work both independently and under supervision. Experience working with diverse populations, including those experiencing mental health and addictions. To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army. Demonstrated ability to use sound judgment when making decisions. To communicate effectively and efficiently in a positive manner as it relates to all levels of interaction with colleagues, clients and community. Experience with or willingness to learn program specific software such as HIFIS and MED e-care. A high degree of proficiency in duties as well as being able to handle and prioritize numerous tasks and evident desire for self-development, ability to follow detailed instructions. Sensitive and empathetic to vulnerability of clientele. Competent on word processing equipment, such as Windows, Microsoft Office, Excel. Valid Ontario Class “G” Driver’s license and current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required. Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre or through a local police detachment. Note: A satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening with Corrections Canada.

Compensation

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.