Join Our Team at Sheraton Hotel Newfoundland!

Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America’s oldest cities. Our premier location overlooks St. John’s Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.

With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.

At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it’s our guests, our team members, or our community.

As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.

Westmont embodies the following Values:

• Entrepreneurial
• Ethical
• Flexible
• Family Oriented
• Creative
• Empowered

We are looking for a dynamic and enthusiastic Guest Services Representative to join our team. This is a PART TIME position so the successful candidate must be flexible to work days, evenings, weekends and holidays as well as overtime as business levels dictate.

We offer competitive wages in addition to guestroom and food & beverage discounts at all Marriott International hotels around the world.

Primary Responsibilities:

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Other duties as assigned by supervisor or management
• Service guests in accordance with Sheraton’s core standards – Efficiency, Professionalism and Speed

Scope:

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Qualifications:

Education/ Experience:

High School diploma or equivalent and some customer service experience required.

Certification and/or License Requirement:

First Aid/CPR considered an asset

WHMIS certification an asset

Skills:

• Interpersonal skills
• Computer skills
• Typing
• Strong communication skills (must be able to communicate in English)
• Bilingualism considered an asset

Working Conditions:

• Work with minimal supervision.
• Will be required to work, days, evening, weekends and holidays as well as occasional over time.
• Will be required to work in fast paced, stressful environment.
• May be asked to work overtime.

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing. The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often. Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports. Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Organizational Structure:

• Reports to: Front Desk Management

If you’re looking for a rewarding career in a dynamic and welcoming environment, we’d love to hear from you! Join us and be part of something extraordinary.

At Sheraton Hotel Newfoundland we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.