VIP Personal Lines Customer Care Specialist

St. John’s, Newfoundland & Labrador

Be part of something bold. Be part of Munn Insurance.

About Munn Insurance

We’re innovative, progressive, and growing fast, redefining what it means to be an independent insurance broker in Atlantic Canada. As one of the region’s largest and most dynamic brokerages, Munn Insurance combines the stability of 120 years in business with the energy and vision of a digital-first organization.

We’re proud of our reputation for exceptional service, innovative solutions, and community involvement. Competitive, personalized, and customer-obsessed. We’re not your average insurance broker!

The Opportunity

We’re looking for aVIP Personal Lines Customer Care Specialistto join our team inSt. John’s, NL.

As an integral member of our client success team, you will be responsible for delivering world-class service to a dedicated VIP personal lines book of business. This role is ideal for someone who thrives in a fast-paced environment, values strong client relationships, and is passionate about helping customers protect what matters most.

What You’ll Do

Client Service & Relationship Management

• Manage and service a VIP Personal Lines portfolio, including renewals, policy changes, and customer inquiries.
• Build long-term relationships with clients by delivering exceptional and personalized customer service.
• Conduct thorough annual policy reviews to ensure clients have the most appropriate coverage and competitive premiums.
• Help clients understand their insurance coverage by providing professional advice and recommending policy adjustments when needed.

Retention & Account Growth

• Proactively review and re-market policies when appropriate to ensure maximum client retention.
• Identify opportunities to enhance coverage and provide additional value to clients.
• Monitor renewals and ensure all client servicing activities are completed accurately and on time.

Collaboration & Service Excellence

• Work closely with internal teams and insurance markets to provide seamless client support.
• Maintain accurate documentation and ensure compliance with company standards and industry regulations.
• Contribute to a positive, team-oriented culture focused on service excellence.

About You – Our Ideal Candidate

You’re a detail-oriented and client-focused professional who enjoys building lasting relationships. You bring a strong work ethic, a proactive mindset, and the ability to adapt quickly in a fast-paced environment.

Qualifications:

-5+ years of experience in the insurance industry, preferably in Personal Lines. -CAIB or CIP designation required.

• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple priorities and switch between tasks efficiently.
• Excellent communication and interpersonal skills.
• A team-first attitude with a passion for delivering exceptional customer experiences.
• Demonstrated industry knowledge and experience managingcomplex and high-value client files.

Why Join Munn Insurance?

At Munn, we believe our people are our biggest strength, and we prove it every day.

We offer:

• Hybrid work environment for better work-life balance.
• Comprehensive group insurance plan.
• Defined contribution pension plan.
• Generous leave program, including personal days.
• Paid in-house training and subsidized continuing education.
• Employee Assistance Program (EAP) for personal and family well-being.
• A culture that celebrates success, supports community involvement, and has fun doing it.

This isn’t just a job — it’s a career with purpose and growth.

Join Us

If you are committed to excellence, believe you could be a valuable addition to our team, and wish to succeed in a dynamic and creative environment within a growing business where you can advance your career, please apply online by March 27, 2026.

Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: Hybrid remote in St. John's, NL A1B 3P9