Coordinator, Client Services Jobs in St. John's, Newfoundland and Labrador, Canada
Create alert for “Coordinator, Client Services”
St. John's, Newfoundland and Labrador, Canada
Project Coordinator
Top Benefits
About the role
Reporting to the Manager, Workplace Strategy and Design, the Workplace Client Services (Project) Coordinator supports the workplace team by acting as a key liaison between clients, vendors, and internal teams. This role is responsible for coordinating client requests, maintaining accurate project documentation, supporting product and service quotations, and ensuring a consistently high-quality client experience throughout the project lifecycle.
Key Responsibilities
Client & Internal Coordination
Serve as the primary point of contact for incoming internal and external project-related communications via phone, email, and Microsoft Teams. Maintain timely, professional, and empathetic communication to support excellent customer service and client satisfaction. Act as an internal liaison to provide product and service information, answer project questions, and assist in resolving emerging issues.
Project & Salesforce Administration
Receive new client requests from project leads and create opportunities in Salesforce, including kickoff call notes and project details. Create and maintain project folders on the cloud server and assign project numbers. Maintain accurate Salesforce records, including quotes, acknowledgements, client contact details, and project updates. Maintain project files according to department standards, ensuring drawings and specifications are current.
Vendor, Product & Quotation Support
Request product, service, freight, and special-order quotes from vendors to support client deliverables. Research furniture and product options, prepare comparisons, and provide recommendations related to pricing, lead times, and finish options. Request finish samples from vendors for client review. Review order acknowledgements to confirm accuracy against client orders.
Proposals & Order Management
Prepare proposals under $5,000 as requested by management and review for accuracy prior to submission. Obtain client approvals, upload documentation to Salesforce, and coordinate next steps following approval. Communicate manufacturing, shipping, and delivery status to internal teams to ensure projects remain on schedule. Assist with order issue resolution, including shortages, damaged goods claims, and delivery discrepancies.
Site, Install & Post-Occupancy Support
Assist with site visits, inventories, staging, and vendor or client appointments as required. Support post-occupancy evaluations and deficiency list processing, communicating findings to the Manager, Workplace Strategy and Design.
Additional Support
Assist with design, sourcing, quotation, and installation of plants, planters, and staging items. Maintain staging inventory in the Connect warehouse. Accurately complete timesheets, activity logs, and attend departmental and company meetings. Follow all communication procedures, guidelines, and company policies.
Coordinate the servicing of company vehicles
Performance Measurements
Minimum of 2 years of client facing design and customer service experience in commercial interior design or furniture dealership.
Experience co-ordinating projects with internal and external stakeholders
Proven customer support experience
Experience working on multiple projects and managing priorities
Works independently and as part of a team.
Excellent interpersonal and communication skills, both written and verbal in the English language
Efficient and organized documentation
A positive attitude, confident, focused, and responsible
Demonstrated ability to manage time efficiently, prioritize multiple tasks and meet deadlines
Software Knowledge
PowerPoint/Canva
Proficient in MS Office Applications (Word, Excel, Outlook)
Adobe Acrobat Pro
Salesforce
Educational/Licensing/Certification Requirements
A valid driver’s license and access to an insured vehicle
We are an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, colour, religious creed, ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law
Job Type: Full-time, Permanent
Group Insurance Benefits
Dental Care
Extended Health Care
Life
Dependent Life
Long Term Disability (employee paid)
On-site Parking
Vision Care
Not the right fit? Search for Project Coordinator jobs in Oakville, Ontario, Canada
About Connect Resource Managers and Planners Inc.
Connect is a commercial interior design firm with a team of dedicated designers and furniture specialists connected by the desire to serve other businesses by creating unique, healthy solutions to the challenges of modern commercial environments. From corporate branding, sophisticated office spaces, lobbies, corridors, bicycle storage lockers, and everything in between, we design and furnish intelligent spaces for humans working in a fast-paced world.
Our Team
Our commitment to our team of talented designers and planners is evident in the quality of the work that we consistently produce for our clients.
Our Mission Statement
We design, create, and maintain beautiful, functional work spaces. We do this responsibly, efficiently, and with conscious attention to the health of people and our planet. We help other businesses do their work and achieve their goals by placing a long-term perspective in the flexible designs we create and in the products we sell. Having fun doing what we love makes it all that much better.