At GTel, seeing is believing. We don’t just mitigate, we eliminate risk for telecommunication firms, gas companies, municipalities and electricity distributors, through first class utility damage prevention services. With our expertise in utility locates, pole testing, ground penetrating radar, leak and corrosion detection, meter reading we help reduce risk and improve safety in the communities we serve.

We offer clients a broad range of services to help utility projects thrive from concept to completion. GTel’s people are at the centre of its brand. Every day we deliver on our brand promise to Cherish Customers, Deliver Flawlessly, and stay a Step Ahead. Our employees look beyond the conventional and reach for the extraordinary to win outside the box.

Secondary Services Technician, Energy Services - St. Thomas ON (Fulltime)

About the role:

Contribute to the successful work orders and completion of site meetings while placing integrity and quality at the forefront of tracking and maintenance of programs within the Energy Services business line at GTel. Provide support and reassurance to our customers and internal reports.

The Secondary Services Technician provides direct support to the Utility Locate & Meter Reading operational business units.

Other duties include:

• Completion of meter disconnects, meter battery exchanges, consecutive accounts, and special reads in support of the Meter Reading business line
• Attend and conduct site meetings prior to construction commencement
• Maintaining client expectations with firm deadlines across Southern Ontario
• Ensure required site best practices have been executed during scheduled meetings.
• Maintain Key Performance Indicators (KPI) and metrics to support management
• Tracking of monthly completions of all programs for monthly billing requirements.
• Catalog site meetings as per company standards
• Coordinate daily and weekly schedules with internal and external staff.
• Manage daily and weekly compliance requirements
• Attend, support and participate in training meetings
• Review and enhance current Standard Operating Procedures (SOP)
• Support development of training modules for assigned programs in coordination with associated manager and the Training Department
• Support new business development opportunities and projects
• Maintain and foster optimum customer relationships in accordance with GTel’s Code of Conduct

Required Qualifications and Work Experience:

• College and/or university degree preferred.
• Experience in construction or field surveying is considered an asset.
• Valid driver’s licence with a clean Driver’s Abstract; ability to successfully complete a Criminal Background Check (CBC).
• Demonstrated strong customer service and relationship‑building skills.
• Prior leadership or supervisory experience preferred.
• Previous experience within the industry is an asset.

Other Success Factors:

• Excellent communication skills, both written and verbal.
• Ability to drive change and results.
• Ability to work within a team environment.
• Strong organizational and analytical skills.
• Ability to conceptualize and innovate.
• Analytical
• Ability to work well under minimal supervision and within strict deadlines.
• Ability to interact with all levels of the organization, both internally and externally.
• A collaborative leader and builder of strong working relationships with team members and external clients
• Innovative through continuous process changes and implementation
• Agile, responsive and has a sense of urgency in an ever- changing environment
• Continuous education and learning in the field
• Committed to the Health and Safety of oneself and employees

Compensation Package:

• Paid training
• Health Dental and family benefits
• Life insurance
• Paid vacation
• Pension plan with company match
• Overtime opportunities available

We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting.

GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We confirm that AI is not used in screening of candidates and this posting is for an existing vacancy.