Position

Patient Flow Navigator

Department

Patient Flow

Job Location

Alliance Wide (Primarily Stratford, Ontario)

Posting #

161-26

Position Type

Regular Part-Time

Salary Range

$54.48-$60.87 per hour

Union

Non-Union

Posted Date: May 7, 2026

Expiry Date: May 14, 2026

WHY IS HPHA THE RIGHT FIT FOR YOU?

Huron Perth Healthcare Alliance (HPHA) is an organization that influences proactive change; embraces the potential of partnerships; harnesses the power of performance, and values the skills and guidance of our people – staff, patients, families and caregivers included to advance our healthcare system. HPHA is a multi-site organization that includes Clinton Public Hospital, St. Marys Memorial Hospital, Seaforth Community Hospital and Stratford General Hospital.

ROLE

The Patient Flow Navigator is a leadership position that plays a pivotal role in supporting and optimizing patient flow across the Huron Perth Healthcare Alliance (HPHA). Working in close collaboration with Team Leads, Bed Allocators, Allied Health, Physicians, and the Patient Flow Manager, this role ensures smooth and timely transitions of care while maintaining a patient- and family-centered approach.

The successful candidate will coordinate daily patient flow operations and ensure efficient, high-quality care delivery across all units day and night. In alignment with local and provincial policies and strategies, the Patient Flow Navigator will implement and monitor initiatives to reduce inpatient length of stay, improve access, and enhance inpatient bed utilization across HPHA’s facilities. The Patient Flow Navigator will act as the first contact for critical decision making off hours and on weekends in collaboration with AOC. A collaborative leadership approach will occur during regular working hours with team leaders, managers and Patient Flow Navigator.

Additionally, this role carries accountability for staffing oversight during their shift including:

• Approving short call staffing needs
• Coordinating staffing adjustments
• Reassigning staff as necessary to meet unit acuity and dynamic patient needs
• Planning and maintaining effective 24-hour patient flow coverage

Key Responsibilities:

• Provide leadership for patient flow across HPHA during assigned shifts and on call based on internal pressures ; act as the escalation point for flow and capacity decisions when required
• Collaborate with interprofessional teams to facilitate timely admissions, discharges, and transfers
• Proactively identify and resolve patient flow barriers
• Reassign staff to meet fluctuating acuity and census across units
• Approve and oversee short call staffing decisions in collaboration with unit leadership and scheduling
• Implement staffing adjustments in real-time to support safe, quality care delivery
• Develop, communicate, and maintain strategic patient flow plans over a 24-hour period
• Ensure alignment with HPHA policies and broader provincial health strategies including the ALC Leading Practices Guide, P4R Initiative, and Ontario Health data findings
• Support discharge planning efforts in collaboration with community partners and internal care teams
• Promote a culture of safety, collaboration, and excellence in care transitions

REQUIRED EDUCATION & CERTIFICATION(S)

• Registered health professional with current registration in the appropriate Ontario regulatory body (RN/RPN, RRT, Social Work, etc) required
• Post secondary diploma/degree in related health profession required
• Current Basic Life Support (BLS) certificate required
• Crucial Conversations or willing to obtain
• Emotional Intelligence course or willing to obtain

REQUIRED SKILLS & EXPERIENCE(S)

• Minimum of two years’ experience in care coordination, discharge planning, or patient flow in an acute care or complex care environment
• Knowledge of community, government resources and legislation relevant to discharge planning and alternate level of care (ALC)
• Demonstrated leadership, clinical assessment and decision-making skills appropriate to a high acuity, fast paced environment
• Excellent communication (written and verbal), negotiation and conflict resolution skills
• Strong organizational skills with the ability to prioritize multiple competing demands while maintaining patient centered care
• High emotional intelligence, cultural sensitivity and ability to build therapeutic relationships with patients, families and interdisciplinary teams
• Ability to interpret and act on operational and patient flow data (ALC reports, bed availability, throughput metrics)
• Familiarity with electronic health systems (Meditech or equivalent), bed management dashboards (Pulse/Start Hub), and scheduling platforms (UKG or similar) – ability to liaise and work with the Scheduler on staffing changes
• Ability to work independently and collaboratively within an interprofessional team
• Commitment to equity, diversity and inclusion principles in patient care and team interactions

DESIRED SKILLS, EXPERIENCE(S) & EDUCATION

• Recent (within last 5 years) experience with patient flow is preferred

• 2 years’ recent leadership or charge experience is an asset

• Familiarity with Quality Improvement methodologies (e.g., PDSA) is an asset

ADDITIONAL PERKS AT HPHA

• Preceptor/Peer Mentorship Opportunities

• Collaborative Team Environment

• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

• Extended Health/Semi Private and Dental Benefits (for Part-time and Full-time only)

• Diverse Committees and Engagement Opportunities

• Opportunities to grow your career and explore different roles within the hospital

OUR COMMUNITIES

Our communities are small in size but large in amusement; you will always find spectacular local heritage, a live event, a wide range of cuisine and locally owned stores. The communities and surrounding areas are enriched by their arts and culture. Huron Perth offers a wide variety of activities, regardless of your interests, from the famous Stratford Festival, museums, Seaforth’s historic Main Street shopping, historical downtowns, the St. Marys swimming quarry, close proximity to Lake Huron, cycling and hiking trails, art and cooking classes, the Clinton Raceway, or simply enjoying the local parks with your friends.

Care to join us?

ADDITIONAL INFORMATION

Location: Stratford General Hospital located in Stratford, Ontario.

Department: Patient Flow

Hours of Work: On-call is required for respiratory influxes, increased capacity pressure or as determined by the Leader, based on Hospital need

Our Organization: The Huron Perth Healthcare Alliance is an equal opportunity employer that strives to create a respectful, accessible and inclusive work environment. We know that we are strengthened by a diverse workforce and encourage applications from all equity deserving groups, including but not limited to: Indigenous persons, visible minorities, persons with visible and/or invisible disabilities, persons who identify as women and persons of marginalized sexual orientation and gender identities. Upon individual requests, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection process, please contact Human Resources for assistance.

This job posting is being advertised for a new vacancy within the Hospital. The status of the position is indicated to provide transparency in accordance with applicable regulations.

Huron Perth Healthcare Alliance does not use artificial intelligence (AI) to screen, assess or select applicants at any stage of the recruitment process. All application reviews and hiring decisions are conducted by HPHA Human Resource professionals and/or the hiring managers.

HOW TO APPLY

Applicants interested in becoming a part of an energetic, caring team in a fast-paced and rewarding environment can submit their cover letter and resume as either a PDF or Word document(s) to postings listed on hpha.ca/careers by 11:59pm on the listed closing date. Paper or email-based resumes will not be accepted.

We thank all applicants for their interest in this opportunity, note that only those selected for an interview will be contacted. Selection will be based on the skill, ability, experience and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.