Do you love skiing or snowboarding? What about snowshoeing or fat biking? You can do all this and more in your free time as a part of our Guest Services team, working closely alongside Sports School. We are seeking to recruit Sports School Sales Desk Lead Hands full time for the upcoming Winter season. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $22.45 per hour

Physical Requirement: Light; work activities involve handling loads up to 10 kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

Winter/Summer Season Lift, Trail and Golf passes (varies by position)

Access to our Employee and Family Assistance Program Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills You Bring With You

Proficient use of spoken and written English. Highly developed guest relation skills with the ability to assess needs and up sell our products. Self-motivated and organized with the ability to work responsibly, independently and in a team. Strong computer and cash handling skills. Excellent verbal and written communication skills. Dependable, reliable, and punctual team player.

Previous customer/guest service experience

A good knowledge of the regional area and/or willingness to learn. Well organized with the ability to multi-task and work to tight timelines.

Primary Responsibilities

Daily operation of the Sales Desk with equal shifts in both in-person office and administrative office locations. Contact position for guests regarding lessons, lift tickets, and resort information via in-person, emails, and over the phone. Support in successfully executing the Nancy Greene International Race Centre as well as acting as a liaison between Sun Peaks LLP and schools, Corporate and First Nations Groups. Contact position for guests regarding lessons, lift tickets, and resort information via in- person, emails, and over the phone. Arrange tickets with race teams and coordinating delivery to team’s accommodations. Input orders into POS system RTP. Coordinate school groups arriving at the resort. Assisting groups through rentals and delivering them to the on- snow coordinator. Preparing and fulfilling orders and contacting guests for resort lessons. Deals with guests in an efficient, courteous, respectful, and friendly manner. Demonstrates a commitment to exceed guest expectations. Manage all transactions in a secure and accurate manner. Highly organized, self-motivated and efficient in the workplace. Always follow company policies and procedures. Security and accountability for orders and payments. Balancing daily sales with computer reports. Ensure that a good example is always set for all guest services staff, keeping a positive work environment for everyone. Ensure email folders are up to date and tidy – emails waiting for information are being followed up with by the correct people/person. Assist with training of staff as needed. Check whether the weekly communication is reviewed by all employees and bring any new information to Supervisors to be added. Responsible for making sure opening and closing procedures are complete, as well as checking orders are fulfilled at the end of each day. Ensure breaks and lunches are covered. Perform all other duties as required by Supervisors or Managers of the Guest Services department.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/649e718c-0a37-0581-3667-bdbb72ea1237/apply?source=3766659-CS-58771