Role Proposition: We are currently seeking a Guest Services Supervisor responsible for overseeing daily operations of our Guest Services and Ticketing Desks across all locations within Sun Peaks Resort. This position requires excellent interpersonal and communication skills, customer service experience, and a willingness to learn. This role may involve working outdoors for short periods of time in varying weather conditions and require flexible working hours, including weekends and holidays. If this sounds like an exciting opportunity, fill out an application today to work, live and play where you belong.

Compensation Information: $26.68 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

• Minimum of 2 years’ experience in a supervisory role.
• Outstanding computer skills: P.O.S. systems, Microsoft computer systems, electronic business systems.
• Excellent communication skills.
• Highly organized, accurate, and detail oriented.
• Proven track record in guest services and as a team player.
• Post secondary education; business administration or equivalent experience considered an asset.
• Outstanding interpersonal and motivational skills.
• Outstanding cash handling skills; sales transaction reconciliation, daily cash outs, etc.
• Well-developed verbal and written communication skills.
• Good working knowledge of current WCB standards as related to the workplace.

Primary Responsibilities

• Work alongside the Guest Services Manager to ensure there is effective planning and organization of Guest Services, East Village Centre, Activities Desk and Call Centre.
• Daily supervision of Guest Services, East Village Centre, Activities Desk, and Call Centre.
• Planning and updating seasonal RTP (POS system) products and development of systems as required with special attention to quality, consistency, and guest satisfaction.
• Maintain quality standards of Guest Services and provide support and motivation for the Guest Services team members.
• Duties as required to ensure the successful operation of the department, including support of other departments and special promotions.
• Assist the Sun Peaks Resort Events team with all ticketing needs, volunteer coordination and representation at some events, possibly outside of standard operating hours.
• Monitor website live chat.
• Staff hiring, training, scheduling and fulfilling exceptions in Payworks.
• Performance evaluations for seasonal staff in accordance with SPRLLP policy.
• Assisting the Guest Services Manager with various refund requests and reports as required.
• Oversee organization of Lost and Found items.
• Active participation in SPR meetings and committees, as required.
• Daily approval of staff reciprocal letter requests.
• Conduct and contribute to weekly staff meetings.

Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/f82f2aba-189a-14c4-0eee-104007f9379d/apply?source=3664579-CS-58771