• Information Technology Services |UniSC Sunshine Coast, Sippy Downs or UniSC Moreton Bay, Petrie
• Level 5, $82,843 - $93,358 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hrs per week), ongoing appointment

The Opportunity

UniSC’s Information Technology team is central to enabling the University’s growth, innovation and digital transformation. As a trusted partner to academic, research and operational areas, IT delivers secure, reliable and forward-thinking technology services that support a modern, future-focused university.

As a Technical Support Associate, you will provide responsive, high-quality tier 1 IT support to UniSC staff and students across a broad range of technology services. Working within our Client Support team, you will resolve incidents and service requests, contribute to continuous improvement initiatives, and play an important role in delivering an outstanding technology experience across the University.

For more information, please visit us online: Information Technology [https://www.usc.edu.au/about/structure/divisions/information-technology]

You will

• deliver multi-channel tier 1 IT support, resolving incidents and service requests while providing an excellent customer experience;
• maintain accurate records and contribute to knowledge management, documentation and continuous service improvement activities; and
• collaborate with colleagues across IT to support teaching, learning and business operations through reliable and responsive technology services.

About you

You are a customer-focused IT professional who enjoys solving problems and helping others get the most from technology. With strong communication and organisational skills, you can work effectively in a fast-paced environment, manage competing priorities and build positive relationships with people of varying levels of technical knowledge. You are proactive, collaborative and committed to delivering service excellence.

You will possess:

• a relevant degree and subsequent experience, or an equivalent combination of technical support and customer service experience and training;
• demonstrated experience providing responsive customer service and technical support to a diverse client group;
• strong organisational and communication skills, including the ability to document activities and manage competing priorities;
• knowledge of IT service management principles, including IT Service Desk operations and ITIL practices;
• demonstrated troubleshooting skills across technologies including Microsoft 365, Windows environments and end-user applications; and
• working knowledge of networking concepts and modern collaboration technologies, including videoconferencing and remote support tools.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au [unisc-careers@usc.edu.au] or call +61 7 5430 2830.

Position Description: Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] 494510_Technical Support Associate.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMty0Xo4q634ublgUVUhD52w4SmJixyyVwkMiQfnjElPWI7LXBjwX2wOIhn39MXvhLHeoYvYnRhv42e99vigB8qnWStHzkg4AoNgEHurHJ8a0v79fHfJ0WxNtjEZ-gkrcRCEw4kmwlidR3w78YuGDI4Yg%7e%7e]

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC [https://www.usc.edu.au/about/careers-at-unisc]

Applications for this position close midnight, Sunday 12 July 2026.  

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team [https://careers.usc.edu.au/join-our-team]

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au [unisc-careers@usc.edu.au]

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC [https://www.usc.edu.au/about] and LinkedIn Life [https://www.linkedin.com/school/university-of-the-sunshine-coast/life/]

Have questions or want to know more? For a confidential discussion, please contact:

Carmelo Pellizzeri Manager Client Services - IT - Client Services Telephone: 07 5456 5300 Email: cpellizzeri@usc.edu.au [cpellizzeri@usc.edu.au]

Discover UniSC [https://www.usc.edu.au/about/careers-at-unisc/discover-unisc]

We’re all about doing work that matters, connecting with great people, and being part of an incredible journey. While we’re not the largest university, we are one of the fastest growing in Australia, now with over 2,000 staff across five campuses in South East Queensland and an expanding presence in major capital cities, and we’re making a big impact every day through ground-breaking research, a strong commitment to sustainability, high-performance sport, and award-winning alumni.

We are committed to delivering high-quality research and teaching that address major global and regional challenges, with established and emerging strengths in sustainability, environmental systems, biodiversity, aquaculture, preventative health and regional resilience. Our research excellence is internationally recognised through strong performance in global benchmarking, including leading rankings in the 2025 Times Higher Education (THE) Impact Rankings for “Zero Hunger,” “Climate Action” and “Life on Land.” UniSC is also recognised for its teaching excellence, with a strong emphasis on student success, innovative and engaging learning experiences, and strong graduate outcomes that equip learners to make meaningful contributions in their chosen fields. As the only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site, UniSC is uniquely positioned to leverage its natural environment to advance impactful research, teaching and partnerships that support sustainable futures, with sustainability embedded across all aspects of our teaching, research and operations.

We foster a collaborative and supportive environment that encourages continuous professional development and provides the tools and resources to grow your career. We value the contributions of every team member and the role they play in our culture and success. We’re not afraid to do things differently, and we’re looking for people who share our values and want to be part of a team working together to make a meaningful difference to local and global challenges.

Our Culture [https://www.usc.edu.au/about/careers-at-unisc/our-culture] & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) [https://www.usc.edu.au/about/diversity-and-inclusion/gender-equity/sage-athena-swan] initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.