Title: Peer Support Worker - (Casual)

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities:

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities
• Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
• Provides input to case planning and goal setting
• Meet operational needs a required, including the safety of the building and occupants
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
• Performs other related duties as required or assigned

Qualifications:

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
• Experience leading or participating in community groups
• Experience providing one-on-one support in a relevant setting
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver’s license is required

Skills & Knowledge:

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills
• Ability to perceive situational or other stressors that elevate risk and act proactively in response
• Ability to engage and involve adults in support and learning activities
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until May 14th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.