Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

Located at 13055 80 Ave, Surrey BC V3W 3B1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Material Handler/Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions. Other duties as needed include general warehouse support such as order preparation, shipping and receiving activities, inventory upkeep, equipment use, and assisting with urgent orders or customer needs.

What to expect in the role

Attention to detail. This role requires precise entry of orders into our ERP system, along with reviewing stock, assembling orders, and handling shipping and receiving tasks in the warehouse.

Customer service oriented. Providing excellent service is essential, as the role involves maintaining and strengthening customer relationships through product support and sales interactions.

Ability to multitask. You will manage multiple customer requests at once and navigate competing timelines effectively.

Strong communicator. Clear verbal and written communication is required when working with customers and collaborating with colleagues.

Highly organized. Strong organizational skills are needed to manage a high volume of customer requests and adapt to frequent interruptions.

Comfortable with technology. This role involves using phones, computers, and internal systems to support customers and daily operations.

Warehouse responsibilities. Additional duties as needed include general warehouse support such as order preparation, shipping and receiving activities, inventory upkeep, equipment use, and assisting with priority orders or customer needs.

Ideal candidate profile

• 2+ years of customer service experience is an asset
• 2+ years of experience in the electrical industry or a similar field is an asset
• A broad knowledge of E.B. Horsman & Son products and services is an asset
• Previous warehouse operations experience, including shipping and receiving, is an asset
• Intermediate computer skills, including proficiency with MS Office and the ability to learn new software
• Strong basic mathematical skills
• Ability to work inclusively, collaboratively, and respectfully with others
• High school diploma or equivalent

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.