Posting Title: Help Desk Analyst

Job ID #: 7894 Salary: $95,254 - $106,325 Shift: Three (3) shifts, days, afternoons and midnights on rotations Hours: 40.00 Location: 40 College Street Department: Client Technology Services Vacancies: 2 Job Code: A07HDZ Opening Date: July 13, 2026 Must Apply By: July 24, 2026

The Toronto Police Service is looking for a candidate that shares our core values: Service at our Core Do the right thing Connect with Compassion Reflect and Grow

The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 police officers and approximately 2,500 civilian employees, we are dedicated to delivering best in class police services, in partnership with our communities by being where the public needs the Service the most, by embracing partnerships to create safe communities and by focusing on the needs of the City.

The Opportunity

Join the Toronto Police Service in a vital frontline technology role where your expertise directly supports those who serve the community.

As a Help Desk Analyst, you will be the first point of contact for members across the organization, delivering timely, professional technical support and ensuring critical systems run smoothly. This is an excellent opportunity for a motivated IT professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to continuous learning. If you are passionate about technology, customer service, and making a real impact, we encourage you to apply and grow your career with TPS.

What can I expect to do in this role? In this key role, you will provide initial contact and first-line support in the form of problem resolution for all Toronto Police Service (TPS) members and authorized outside agencies.

As a Help Desk Analyst, you will

Receives and monitors telephone calls from end-users experiencing problems with a diverse range of TPS computing applications and hardware, including wireless/mobile devices, server, workstation, printer, network and telephones. Offers technical advice and support in a timely, professional and courteous manner. Maintains access levels for network passwords and access. Analyzes the nature of the problems and resolves those not requiring major system or hardware intervention by specialized ITS technical support personnel. Documents all calls in sufficient detail to allow for customer follow-up and problem-solving. Identifies and re-directs problems requiring assistance by specialized ITS technical support personnel. Monitors the progress of such problems and notifies all affected users of the solution. Identifies and solves problems that do not require specialized knowledge. Provides technical guidance and instructions over the telephone to end-users on a broad range of TPS computer applications. Maintains an in-depth working knowledge of new, current and up-graded software applications, hardware and related configurations. Keeps abreast of new technologies. Upgrades and updates skills to meet current and future Help Desk needs. Performs other duties inherent to the position.

Education/Experience

Successful completion of a two-year college diploma/certificate in computer related studies or an equivalent combination of education, training and experience. Must have a minimum of two years IT related experience, preferably in a help desk/service desk environment. Must possess at least six months of recent demonstrated, work experience with end point and server environments, systems, applications and software. Must have (or be willing and eligible to obtain) a valid Ontario Driver s License G class and a Toronto Police Service Blue Card. Must have the ability to work three (3) shifts on rotating bases (days, afternoons and midnights), including weekends and statutory holidays. Must be able to work occasional overtime and/or alternate hours when required.

Skills/Competencies

Superior interpersonal skills and the ability to communicate effectively, both verbally and in writing, with members of the Service at all levels. Well-developed analytical and problem-solving skills. Strong ability to work independently but also function co-operatively in a team environment. Good working knowledge of MS Office, Operating System, internet searching, end-point software tools, etc. Good working knowledge of a variety of operating systems and applications including the current releases of Microsoft products and Exchange/Outlook. HDI certification for service desk analysts is considered an asset.

Probation Period

6 months

Contact

Lisa Petko, A/ Senior Talent Acquisition Advisor Talent Acquisition Email: Lisa.Petko@tps.ca

Notes

Competencies may be measured through various selection tools such as test(s) and/or interview. All applicants who meet the qualifications of the position are invited to submit an on-line application for this vacancy. We thank all applicants for their interest. Once your application has been successfully submitted, you will receive an e-mail confirmation within 24 hours. Only those selected for further consideration will be contacted.

The Toronto Police Service is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, LGBTQ+ persons, those who are able to speak fluently in another language(s) and anyone committed to a rewarding career in public service. THE TORONTO POLICE SERVICE SUPPORTS EQUAL OPPORTUNITY INITIATIVES.

Accommodation will be provided in all stages of the hiring process.

Contact us for any accommodation requests, and we will work with you to meet your needs.

YOUR CAREER YOUR COMMUNITY YOU CAN MAKE A DIFFERENCE!

www.torontopolice.on.ca/careers www.facebook.com/TorontoPolice www.twitter.com/TPSRecruiting www.instagram.com/tpsrecruiting (416) 808-JOIN