Company Overview

KITS is a rapidly growing, Vancouver-based company redefining how people experience vision care. By combining cutting-edge technology, vertically integrated manufacturing, and a customer-first approach, we deliver high-quality eyewear that is stylish, accessible, and affordable. Our team is driven by innovation, speed, and a shared commitment to making exceptional vision care available to everyone.

Summary

If you love creating a great first impression, working with a team, and being the highlight of someone’s day, we’d love to meet you! KITS is looking for a Style Advisor to create memorable, lasting impressions of our store and brand by delivering exceptional customer experiences in both the optical department and cafe. You’ll ensure that customers have a smooth, pleasant experience upon arrival, guide them to the appropriate areas, and support the retail team as needed.

Responsibilities

Create a warm and welcoming environment for all customers across retail, cafe, and optometry; continuously strive for excellence in customer service. Obtain a deep understanding of KITS frames, products, and Designer brand selection. Recommend frames that suit the customer's style, face shape, and prescription specifications. Working with optometrist partners to obtain patient prescriptions to guide patients in post-appointment care. Support store revenue goals through proactive customer engagement, demonstrations, and needs discovery. Perform fittings, adjustments, and repairs for glasses. Assist with scheduling and managing customer appointments. Merchandising frames and apparel to keep a clean and organized store environment. Prepare and serve a variety of beverages and food items to our customers (training provided).

On target earnings for this position is $22.00 - $27.00

Who you are

You are an outgoing, engaging, and motivated individual with a strong passion for customer service You have at least 1 year of experience in a customer service or hospitality role. FoodSafe Level 1 certification is preferred. You thrive in a fast-paced, high energy environment. You have a flexible schedule and are available to work during peak hours, including early mornings (starting at 7am), weekends, and holidays.

Benefits

Competitive compensation package. Enjoy discounts on cafe drinks and food, as well as savings on branded and KITS frames and contact lenses. Make an impact with your work - each individual has an equal opportunity for growth within the company. Be a part of a friendly and supportive work environment.