TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. * Responsible Gambling Resource Coordinator On-site, Casino Nova Scotia, Sydney Casual Are you seeking to work a few hours a week in a position where you can use your strong customer service background, verbal communication and interpersonal skills? Do you have experience working with a vulnerable population? Our team and what we’ll accomplish together As a global-leading health and well-being provider, TELUS Health is committed to building a healthier and friendlier future for all. This is why we partner with Casino Nova Scotia to operate the Responsible Gaming Information Centre, within the Casino. This team responds to guests’ inquiries on safe play, educate guests on responsible gambling, share information and resources and ensure that individuals have a positive play experience. How you will make an impact: You will educate the public on healthy gambling practices, explain how the games operate and provide information on community resources when needed; You will assess the needs of visitors to determine appropriate course of action; You will plan appropriate intervention strategies for guests exhibiting problem gambling behaviours by consulting with casino staff and other appropriate professionals; You will offer support and guidance to individuals who wish to enroll in the casino’s voluntary self-exclusion program; You will contribute to the development and upkeep of a resource library of gambling related material by researching and sourcing current community resources. What you bring: The ideal candidate has strong interpersonal skills, they can easily engage conversation with the public, they are comfortable working with a more vulnerable population and demonstrates maturity and autonomy. You have completed post-secondary education in social services/human services or have equivalent work related experience; You have at least two years of customer service experience; You have prior experience interacting with a vulnerable population; You demonstrate patience and empathy; You have the ability to work independently; You have experience with basic computer tasks such as data entry and you are familiar with Microsoft Office and basic Excel; You have flexible availability and could accommodate shifts that may be 1am to 1pm, 7 days a week. Why join TELUS Health: Work hours confirmed in advance to support work-life balance; A fast-growing and dynamic organization that likes to promote from within; An organization that embraces its core values: spirited teamwork, putting customers and communities first and courage to innovate and embrace change; A positive work environment that supports diversity and inclusion. #INDTH2 A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.