Position Title: Program manager

Requisition ID: 46978

Career Group (ADSP): Administrative

Division: Qc - Amélioration Continue (80300526)

Department: Continuous Improvement

Work Location: METRO - TERREBONNE (#M-TERR)

Province: Canada : Quebec

Position Type: Temporary

The typical salary range for this position is $88,740.00 - $103,530.00 annually. The base salary offered will be determined based on the candidate's job-related knowledge, skills, education, experience, and internal equity considerations.

This posting is for an existing temporary full-time 12-month contract.

Joining our team comes with its advantages:

• Flexible schedule to promote work/life balance
• Hybrid remote work arrangement
• Weekly pay
• Free parking
• Professional development opportunities
• Multiple EDI programs and initiatives
• Electric vehicle charging stations

Your mission on the team:

To make our grocery store operations increasingly efficient, Metro has established a Continuous Improvement team whose mandate is to identify and implement initiatives aimed at enhancing our operational excellence in order to better serve our customers. Whether implementing technological solutions or optimizing processes, the Continuous Improvement team works collaboratively with the operations teams of our banners (Metro Quebec, Metro Ontario, Super C, Food Basics, Adonis) to simplify and enhance the experience of both our customers and our employees.

The incumbent must be a natural leader with strong skills in program coordination, strategic thinking, delegation, and the ability to effectively manage relationships with multiple stakeholders at all organizational levels. This key role will be responsible for establishing, leading, and sustaining program and project management best practices at the national level. The incumbent will oversee the organization, direction, and execution of a portfolio of transformation projects and initiatives in order to deliver results and achieve benefits of high strategic importance for the company.

Your responsibilities as Continuous Improvement Program Manager:

• Manage a portfolio of complex initiatives spanning one or more business lines.
• Ensure proper program execution, including full implementation from initiation through post-deployment follow-up.
• Proactively establish and lead the implementation of roadmaps, business strategies, governance, processes, and program management tools.
• Define and maintain organizational standards for satisfaction, quality, and performance.
• Implement and continuously manage tools to track program performance (roadmap, strategy, governance, processes, etc.)
• Guide project teams in implementing standard project management practices, processes, and tools aligned with program management roadmaps and strategies.
• Develop and manage key program performance indicators (KPIs), such as scope, timelines, overall program budget, resources, risks, and benefits, to control overall execution and provide solutions when issues arise.
• Develop and present program performance reports to stakeholders outlining status, progress, risks, issues, and mitigation plans.
• Collaborate with directors and executives on budgeting and planning for the Continuous Improvement program to ensure alignment among stakeholders and secure required approvals.
• Engage program stakeholders by creating and facilitating open and consistent communication channels.
• Define and promote continuous improvement of program and project management practices to ensure long-term sustainability.

The qualifications we are looking for:

• Bachelor’s degree in Business Administration, Project Management, or a related field
• 5 to 7 years of experience in project/program management
• Strong knowledge of change management principles and performance evaluation processes
• Solid financial knowledge, including large-scale program/project budgeting
• Bilingualism required (French and English, spoken and written)
• Willingness to travel, as travel is required for this role (Ontario and Quebec)

Additional assets:

• Visionary and strategic, with excellent communication and interpersonal skills
• Strong leadership skills with the ability to influence executive behavior and organizational culture
• Highly developed problem-solving and critical-thinking skills

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.