Official Internal Job Title: Customer Service Agent Status: Temporary (Fixed Term) Job Description: SUMMARY Reporting to the Assistant Director – Client Services, this 6 month temporary position will support clients in the follow-up of current files and actively participates in the smooth running of operations with a view to making contractual amendments as soon as possible. Vacancy: 1 Temporary Salary Range: $53,590-$66987 This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience. Responsibilities: Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards Follow up on incomplete files with clients and advisors Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience Actively participate in the smooth running of operations to meet service deadlines Qualifications: Diploma/Certificate in administration or other related discipline 2 to 3 years of relevant experience in customer service LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset) Bilingualism (English and French) an asset Knowledge of life, universal life and accident and sickness insurance products (an asset) Skills: Communication skills, high customer focus Strong teamwork and problem-solving skills Versatility, organizational skills, initiative and analytical thinking Speed of execution and ability to manage multiple priorities #LI-Hybrid #LI-ENG Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply. Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services. Follow us on Instagram ! @beneva.ca English video Here, you can give meaning to your talent in a way that feels authentic to you. We welcome people for who they are and what makes them unique. Because at the end of the day, those differences help us grow together. We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life. Also, to help you strike the proper work-life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. We like you just the way you are! That’s why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all. Whether you’re an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance. We offer you the means to enhance your knowledge, develop your abilities and launch your career. We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well-being of our employees. Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program. We want you to keep you happy. At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment. We also respect our fellow man by being involved in many social causes. We support concrete actions to give back to the community and encourage the social engagement of our employees. We put people first. We support them through all stages of their life by giving them peace of mind and we contribute to the well-being of the community. Follow us on LinkedIn