Customer Service Desk Associate Jobs in Thunder Bay, Ontario, Canada
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Professional Services Consultant
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Job Details: Professional Services Consultant
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Vacancy Name Professional Services Consultant Vacancy No VN989 Function Syn - Delivery & Operations Work Location Isle of Man or Manchester Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 37.50 Drivers Licence Required Yes Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role
Position Overview
The Professional Services Consultant delivers Microsoft cloud, infrastructure and platform projects for Synapse360 customers. The role is suited to an experienced Windows infrastructure engineer with practical capability across Azure, Microsoft 365, identity, networking and automation.
The postholder will take ownership of assigned technical work packages from discovery and planning through to implementation, documentation and handover. The role requires clear customer communication, disciplined delivery and the ability to work effectively with project, pre-sales, service desk, infrastructure and security teams.
Required Skills And Experience
A minimum of 3 to 5 years of hands-on experience in infrastructure engineering, technical project delivery or professional services, ideally within an MSP, systems integrator or multi-customer environment. Strong Windows Server capability, including Active Directory, Group Policy, DNS, DHCP, file services, certificates and general server troubleshooting. Practical Azure administration and implementation experience, particularly Azure virtual machines, networking, storage, NSGs, VPN connectivity, identity integration and automation. Good working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Conditional Access, Entra ID Join and Entra Connect scenarios. Ability to deliver customer projects from preparation through to implementation, validation, documentation and operational handover. Clear written and verbal communication skills, including the ability to explain technical information to both technical and non-technical stakeholders. Good judgement, attention to detail and the confidence to work independently while escalating risks or seeking peer review when appropriate.
Ideal Candidate Characteristics
Important Attributes
A minimum of 3 to 5 years of hands-on experience in infrastructure engineering, technical project delivery or professional services, ideally within an MSP, systems integrator or multi-customer environment. Strong Windows Server capability, including Active Directory, Group Policy, DNS, DHCP, file services, certificates and general server troubleshooting. Practical Azure administration and implementation experience, particularly Azure virtual machines, networking, storage, NSGs, VPN connectivity, identity integration and automation. Good working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Conditional Access, Entra ID Join and Entra Connect scenarios. Ability to deliver customer projects from preparation through to implementation, validation, documentation and operational handover. Clear written and verbal communication skills, including the ability to explain technical information to both technical and non-technical stakeholders. Good judgement, attention to detail and the confidence to work independently while escalating risks or seeking peer review when appropriate.
Technical capability
Technology area Expected level / focus Windows Server 2016-2025 Strong: installation, configuration, troubleshooting, roles and features, certificates, file services and RDS/IIS awareness. Active Directory / Group Policy Strong: users, groups, OUs, GPO design and troubleshooting, domain controller awareness and replication/DNS dependencies. DNS / DHCP / Core Network Services Strong: practical configuration and troubleshooting in customer environments. Microsoft Azure IaaS Working to proficient: VMs, storage, virtual networks, NSGs, VPNs, backup integration, identity integration and general administration. Microsoft Entra ID Working to proficient: users, groups, MFA, Conditional Access, identity sync, join and registration concepts. Microsoft 365 Working to proficient: Exchange Online, Teams, SharePoint, OneDrive, licensing awareness and migration/support tasks. Intune / Endpoint Management Working knowledge: enrolment, policies, compliance, configuration profiles and Autopilot awareness. VMware vSphere / Hyper-V Working knowledge: VM lifecycle, snapshots, basic troubleshooting and migration support. Networking Working to proficient: TCP/IP, VLANs, routing basics, VPNs, DNS resolution and firewall rule troubleshooting. PowerShell Working knowledge: administration, repeatable tasks, reporting, bulk changes and troubleshooting support. Backup Technologies Awareness to working knowledge: ensuring project-delivered workloads have suitable backup and recovery considerations addressed. Security Fundamentals Working knowledge: least privilege, MFA, secure configuration, hardening basics, certificates and secure administration. Project Delivery Proficient: implementation planning, change records, risk notes, rollback planning, validation and customer handover. Documentation Strong: as-built documents, implementation notes, handover packs, diagrams and support-ready information. Azure DevOps / GitHub Working knowledge: repositories, branching concepts, pull requests, work items, boards and practical project delivery use. CI/CD and Infrastructure as Code Awareness to working knowledge: build/release pipelines, approvals, variables, controlled deployment practices, Bicep, ARM templates or Terraform.
Experience
Desirable experience
Experience in a professional services, project engineering or MSP delivery role. Experience delivering Microsoft 365 tenant, Exchange Online, file, server or identity migrations. Azure Virtual Desktop awareness. Exposure to Azure DevOps, GitHub Actions, CI/CD pipelines, Azure Bicep, ARM templates, Terraform, YAML or similar automation tooling. Experience with firewall platforms such as FortiGate, SonicWall, Cisco Meraki, Sophos or similar. Awareness of Veeam, Azure Backup or similar backup platforms. Basic understanding of ITIL processes, particularly incident, request, change and problem management. Ability to support pre-sales scoping by identifying technical risks, dependencies and delivery considerations.
Education
No single certification is mandatory where the candidate can demonstrate strong practical experience across Windows infrastructure and customer project delivery. Evidence of continued technical learning and a strong Microsoft infrastructure background is expected.
Microsoft AZ-104 Azure Administrator Associate, or equivalent Azure administration experience. Microsoft AZ-400 Azure DevOps Engineer Expert, or equivalent practical exposure to Azure DevOps, CI/CD and Infrastructure as Code. Microsoft 365 or Endpoint Administrator certification, or equivalent practical experience. Microsoft Windows Server, legacy MCSA/MCSE certifications, or equivalent practical experience. ITIL Foundation, or practical experience working within structured change and incident processes.
Close Date 20 Aug 2026
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About Manx Telecom Enterprise
Manx Telecom is the leading communication solutions provider on the Isle of Man.
In our local market, we offer a full range of fixed line, mobile, data and hosting services to businesses, consumers, and the public sector.
In global markets, we provide world class Data Centre and hosting solutions, exemplary connectivity, plus a growing portfolio of innovative communication solutions marketed under our own name, and via channel partners.
In partnership with the Isle of Man Government, we play a pivotal role in making the Island a global centre of excellence for eBusiness in all its forms.
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