Onboarding Consultant Jobs in Toronto, Canada
Create alert for “Onboarding Consultant”
Toronto, Canada
Top Benefits
About the role
- As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You’ll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities
- This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
- Own the beginning of the customer journey – onboarding is the most important part of the customer’s success, ensuring they see maximum value from CloudTalk from the get-go
- Be a trusted product expert – guide clients through best practices and help customers leverage advanced features
- Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy
Benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
- Referral bonus- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
- Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential
- Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
- Customer-first mindset – you thrive on making customers successful
- Language skills – business fluency in English and Spanish- 1️⃣ Intro Call – Meet our Talent Acquisition Team
- 2️⃣ Interview with Tomas
- 3️⃣ Case Study Presentation – Show us your skills
- 4️⃣ Culture Bar Raiser Call
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About Cloudtalk
CloudTalk is a Next Generation Business Calling Software.
It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.
Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.
Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.
We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn't be prouder of. 💙