Product Design Intern Jobs in Toronto, Canada
Create alert for “Product Design Intern”
Toronto, Canada
Top Benefits
About the role
- We seek driven UX interns to help shape the future of Cresta’s Conversation Intelligence platform, which powers AI-powered business workflows and automations for contact center operators. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
- As a product design intern at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully.
- With the help of a design supervisor, you will get to work on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences
- You’ll generate novel UX ideas for Conversation Intelligence, considering the needs of various user personas
- You’ll analyze user and business challenges, propose feasible solutions, and create detailed mockups and prototypes for exploration. Collaborate with engineers to bring designs to life
- You’ll support user research including usability testing, competitive analysis, customer interviews, behavioral insights and metrics analysis to inform designs
- You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization
- You’ll present and communicate concepts to supervisors and cross-functional teams
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Currently pursuing a Bachelor’s Degree in Design, HCI, or a related field, with a strong academic track record
- Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research
- Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
- A strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projects
- Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment
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About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.