Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Opportunity: To successfully set and prepare banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient manner.

In this role you’ll get to:

• Have complete knowledge of the hotel’s events, services and facilities..
• Ensure prompt and courteous service is extended both internal and external customers..
• Maintain an orderly working environment, inform manager of any deficiencies.
• To carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.
• To refresh rooms as assigned by your manager or supervisor.
• To set up and tear down meeting rooms according to the pre-determined standards of the department and hotel, and direction of your manager.
• To ensure guest service excels at all times.
• To ensure guests needs and requirements are carried out with a helpful, and timely manner.
• To complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.
• To transport all equipment and store in the appropriate storage rooms, in a safe manner.
• Understand and carry out duties according to all banquet event orders and the instructions for each event..
• Understand all hotel and guests functions to be able to answer any questions made by any guests..
• To clean banquet rooms, vacuum, mop and dust as instructed.
• Ensure fire exits are clean and free of obstructions.

Qualifications

What you need to succeed:

• Teamwork approach to all duties and helpful attitude with co-workers
• Efficient and effective approach to completing all tasks
• Fluency in English (written and verbal) a must
• Previous experience in banquets in a hotel is preferred
• Must be able to lift and transport heavy equipment
• Must be able to follow instructions and understand set up diagrams
• Excellent problem solving skills required
• Must provide a positive and professional demeanor

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• Starting Rate of Pay: $22.52 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.