**Job Type:**Permanent
**Work Model:**Hybrid
**Reference code:**132527
**Primary Location:**Toronto, ON
**All Available Locations:**Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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##What will your typical day look like?

Regulatory & Operational Design

• Deconstruct complex class action settlement agreements into clear operational models and regulatory controls
• Translate legal documents into business workflows, decision frameworks, and structured business rules
• Anticipate edge cases, identify operational risk, and design compliant mitigation strategies

Process Architecture & Documentation

• Build Standard Operating Procedures (SOPs), testing frameworks, escalation models, and governance control
• Partner with operations, legal, engineering, and product teams to document features, processes, and workflows, translating complex legal and technical concepts into clear, user‑friendly content
• Design and maintain structured knowledge bases, client‑facing materials, and operational playbooks, using visual tools to model and communicate complex logic

Cross-functional Design Leadership

• Lead cross-functional design sessions to resolve ambiguity and define optimal program structures
• Facilitate requirements gathering sessions and translate outputs into structured design artifacts
• Partner with Product, Business and Technology Operations to embed business logic directly into digital systems

Delivery & Workstream Ownership

• Own discrete process design workstreams from discovery through implementation, managing deliverables, timelines, and stakeholder alignment within assigned program areasValidate process designs through UAT/BAT and operational testing, ensuring workflows perform effectively under high‑volume scenarios and align with approved designs
• Define and monitor process controls and operational KPIs to ensure accuracy, throughput, and compliance
• Track design decisions, assumptions, and scope boundaries, escalating risks, blockers, or decision gaps in a structured and timely manner

Validation & Performance

• Standardize processes across programs by creating reusable templates and standardize logic to improve speed, accuracy, and support a scalable, product‑driven operating model
• Support operational readiness, training enablement, and change adoption during program launch
• Support Requests for Proposals (RFPs), compliance responses, and regulatory communications with high-precision documentation

##About the team

Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.

We leverage some of the best-in-class technologies—cloud platforms, automation, data analytics, and secure digital communications—to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.

We partner with litigators, in-house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage.

##Enough about us, let’s talk about you

Education & Experience

• Post-secondary degree in Computer Science, Software Engineering, Mathematics, Science, Business, or a related field
• 2–5+ years of experience in process design, business analysis, or technical documentation within software or compliance-heavy environments

Analytical & Structured Thinking

• You break ambiguity into clear frameworks and decision trees
• Highly organized and detail-oriented, with the ability to manage multiple priorities without losing precision
• Strong analytical capability; advanced Excel skills required, with data modeling experience considered an asset

Communication & Clarity

• You translate complex legal, operational, or technical concepts into structured, accessible language
• You balance clarity, usability, and user experience with regulatory precision

Collaboration & Leadership

• Experience working in regulated, compliance-heavy, or high-accountability environments
• Familiarity with tools such as Confluence, Lucid, Markdown, or similar documentation platforms

##Total Rewards

The salary range for this position is $60,000 - $90,000 (Consultant), $72,000 - $108,000 (Senior Consultant), or $86,000 - $144,000 (Manager), and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.