Baycrest Terraces

has an exciting opportunity for a

CONCIERGE

Posting Number: 9845

Position Type: Temporary Full-Time (Up-to 24 months)

Shift Type: Day-Evening, No Weekends (subject to change)

Bi-Weekly Hours: 70 Hours

Union: SEIU Clerical

Hourly Pay Rate: $31.20 - $33.10

Date Posted: April 20, 2026

Internal Closing Date: April 29, 2026

About Us

At Baycrest Terraces, senior living reflects a commitment to supporting people as they age with purpose, fulfilment and dignity. Through communities such as Baycrest Terraces, we offer independent supportive living, assisted living and memory care designed to meet evolving needs.

At Baycrest Terraces, we believe individuals can flourish and embrace opportunity at every stage of their lives. Baycrest Terraces is where residents can continue to thrive in their later years. We offer unmatched health care, social activities, and cultural programs that enhance the physical, cognitive, emotional, and spiritual health of our residents.

Job Summary

Baycrest Terraces is comprised of a residential home, community center, and day programs. The focus of the portfolio is on client centered service, health, and recreational programming.

Key Responsibilities

• Provides customer service and takes a leadership role in the improvement of customer service throughout the residential living and community programs including troubleshooting RTLS system with clients.

• Provides reception, information, and customer service to clients, visitors and staff. Provides support to Residents Council and Town Hall monthly meetings.

• Reconciles credit card and other payments on a daily/ monthly basis. Prepares all department deposit.

• Computes and sends monthly statistical data that is used in Ministry of Health reports and monthly occupancy report.

• Creates and updates various distribution lists for families, clients, staff.

• Liaises with housekeeping and maintenance staff to address residents’ requests.

• Liaises with Finance department to ensure all new and ongoing invoices are processed in a timely manner, end of day/month reports to finance, and payment reconciliations.

Qualifications

• Diploma in Office Administration or recognized equivalent

• 1-2 years previous healthcare/residential living environment/hospitality experience required

• Previous experience working with seniors is an asset

• Previous training and working knowledge of medical terminology is a definite asset

• Excellent computer and keyboarding skills including a high degree of proficiency in the Microsoft Office suite of software, including Microsoft Word, Outlook (booking rooms, scheduling meetings and appointments), Excel and PowerPoint required

INTERNAL APPLICANTS: Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.