Job description:

 Esri Canada has an exceptional opportunity for a Customer Success Manager to join our Ontario Sales department.

Reporting to the Director of the Ontario Region, the person in this role will prospect business development activities, build and foster relationships at the executive level to understand their business needs and focus on positioning / selling solutions that include software, services and training.

This role is remote within Ontario, Canada.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day In the Life of a Customer Success Manager at Esri Canada:

• Build trusted, long‑term relationships with customers, including senior and executive stakeholders.
• Develop and execute Customer Success Strategies that drive adoption, value realization, and ROI.
• Proactively monitor customer health, identify risks, and work collaboratively with the account team to develop action plans.
• Perform market intelligence and partner with Sales and internal teams to execute account plans, and support growth.
• Lead renewal readiness by ensuring strong adoption, clear value demonstration, and executive alignment.
• Own customer retention outcomes by addressing issues early and driving long‑term customer value.
• Support enterprise agreement renewals, negotiations, and the sale of services and training.
• Collaborate with Professional Services and Project Management to ensure successful, on‑time project delivery.

What you bring to the team:

• Minimum 5 years of experience working with GIS in a sales, consulting or operations role.
• A broad range of transferable IT sales experiences and skills.
• Experience in a Customer Success Manager role is considered a strong asset.
• University Degree and or College Diploma in GIS, Geography or related discipline.
• Demonstrates understanding and knowledge of GIS use cases in municipal and/or utility sectors.
• Proven experience developing business relationships with customers.
• Experience selling, negotiating, growing and renewing enterprise agreements.
• Demonstrates strong communication and presentation skills, with the ability to build effective relationships and collaborate across teams.
• Shows strong customer focus, including the ability to understand needs, identify opportunities, and deliver value-driven solutions.
• Applies strong analytical, problem‑solving, and data analysis skills with a high attention to detail.
• Brings initiative, self‑motivation, and effective negotiation skills to achieve successful outcomes.

Bonus points for this position:

• Bilingual English/French considered a strong asset.