Job Description:

Junior IT Support / DevOps Assistant

About the Role
We’re looking for a junior team member who will support day‑to‑day IT operations, help desk activities, and basic systems administration. You’ll work closely with senior staff to support Windows and Linux servers, Active Directory, user support, and general troubleshooting across the organization.

Compensation & Role Details:

Expected Salary Range: The base hourly rate for this role is expected to be between $20–$23 CAD, depending on experience and qualifications.

Role Type: New Role

AI Disclosure: AI may be used during the hiring process.

Key Responsibilities

Help Desk & User Support

• Provide first‑level technical support to staff via email, phone, or in person.
• Troubleshoot issues with desktops, laptops, peripherals, software, and basic network problems.
• Assist users with password resets, access issues, and general IT inquiries.
• Maintain accurate documentation of tickets, fixes, and procedures.
• Support onboarding and offboarding processes (hardware setup, account creation, permissions).

Active Directory & Account Management

• Create, modify, and disable AD user and group accounts under guidance.
• Assist with permissions, security groups, and organizational unit tasks.
• Help maintain clean and secure directory hygiene through periodic audits.

Windows & Linux Systems Support

• Assist with monitoring and updating Windows and Linux servers, drawing from experience noted in (Windows Server 2008/2012,2022 scripting, troubleshooting)
• Perform basic tasks such as checking services, reviewing logs, and performing routine maintenance.
• Help escalate system issues and collect diagnostic information for senior engineers.

Other Responsibilities

• Perform hardware setup (workstations, monitors, peripherals).
• Assist with software installation and configuration.
• Support inventory tracking of IT equipment.
• Help with simple scripting or automation tasks if comfortable (PowerShell/Bash).
• Observe and follow documented runbooks and escalation procedures.

Required Skills & Qualifications

• Basic understanding of Windows desktop and server environments.
• Familiarity with Linux fundamentals (navigation, basic commands).
• Introductory knowledge of Active Directory concepts (users, groups, OU structure).
• Good troubleshooting and problem‑solving skills.
• Strong communication skills and willingness to assist others patiently.
• Ability to follow instructions and document work clearly.
• Interest in progressing toward systems administration or DevOps in the future.

Business Unit:

Leonardo

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Student (Fixed Term) (Trainee)

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.