Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Reporting to the Director of Fairmont Gold, the Fairmont Gold Pantry Attendant will be responsible for the following:

• To report for duty on time with a professional appearance and clean, appropriate uniform with all the tools needed to start your shift.

• Engage with guests to better understand the purpose of their stay while observing and communicating their food and beverage preferences to support the delivery of anticipatory service.

• Acknowledge guests by name while honoring their unique preferences and requests.

• Execute full cycle food & beverage mise en place preparations, setup, and service processes in accordance with departmental performance standards.

• Welcome and offer assistance to guests who are utilizing the lounge.

• Assist with the replenishment of food and beverage offerings in the Fairmont Gold and Deloitte Lounges throughout the day.

• Assist with the clearing and resetting of tables in addition to the replenishment of flatware, crockery, and glassware.

• Maintain cleanliness of all food & beverage preparation areas within the Fairmont Gold & Deloitte Lounges.

• Adhere to food sanitation and safety standards at all times.

• Oversee and ensure the quality and appearance of all culinary presentations and pantry areas.

• Maintain a professional, neat, and well-groomed appearance, adhering to
  the Fairmont Gold grooming standards at all times.

• Actively participate in the ongoing development of the Hotel, service
  enhancements and training, ensuring delivery of departmental standards.

• Adhere to the hotels social media and confidentiality policies.

Qualifications

• We are looking for service oriented individuals who have excellent personal presentation and interpersonal skills.
• Strong attention to detail and the ability to multi task are required for this role.
• This position requires the successful candidate to have a flexible schedule and the ability to work a variety of shifts including early morning start times, weekdays, weekends and or holidays.
• Valid Smart Serve certification required.
• Please note that candidates must already be legally eligible to be work in Canada in order to be considered.
• Previous luxury level service knowledge and training an asset.
• College diploma or University degree from a Hospitality related program an asset.
• Additional language a definite asset.

Physical Aspects of Position (include but are not limited to):

• This position requires standing and walking for the majority of the shift and the ability to lift at least 60lbs.

Additional Information

What’s in it for you?

• Starting Rate of Pay: $22.69 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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