Employment Type: Full-time, Permanent
Department: Housing Services
Union: Included (CUPE Local 2497)
Classification: Union (Level 1)
Salary: $23.97 per hour (Level 1)
File #: 26-HS-09 (1 OPEN)
Posting Date: May 21, 2026
Posting Close: May 28, 2026
Reason for vacancy: New Position

Position Summary
Reporting to the Supervisor, Intake and Operations, the Home Support Worker assists tenants to complete activities of daily living. The Housing Support Worker follows a pre-determined service plan that involves a combination of cleaning, cooking support, and essential homemaking tasks. The Home Support Worker may be required to work with clients who smoke or have pets in the home.
The Home Support Worker is responsible for observing and reporting any changes in tenants’ health or social status and for keeping records of each tenant’s service plan. The Home Support Worker responds to all requests for emergency assistance and is responsible for assessing the type of emergency and intervention required. The Home Support Worker should be capable of working with clients with diverse social, cultural, and language backgrounds, including clients with high needs, such as those experiencing substance use and mental health challenges.

Core Competencies

• Adaptability
• Communication
• Accountability
• Decision Making
• Negotiation
• Problem Solving
• Networking and Relationship Building
• Risk Management
• Cultural Competence
• Health and Safety Awareness
• Organizational Skills
• Stress Management
• Housekeeping and Sanitation

Duties and Responsibilities

Essential Homemaking

• Assist tenants with household management tasks such as laundry, grocery shopping, bed-making, washroom cleaning, vacuuming, mopping, and meal preparation.
• Teach and model independent living skills.

Communication

• Keep supervisor and manager up to date on changes in tenants’ situation.
• Paperwork and/or administrative duties may be required on certain shifts.

Support Systems and Professional Development

• Attend staff meetings, performance reviews, and supervision meetings as scheduled.
• Participate in briefings to relief staff during shift changes.
• Attend-in-house training opportunities as scheduled.

This job description does not represent a complete account of the duties and responsibilities of the job but rather a summary of those duties and responsibilities in effect at the time of writing. The role and its responsibilities will evolve as the Agency grows and develops to meet community and client needs. Future responsibilities will include such duties as assigned in keeping with the developing nature of the job.

Qualifications

• 1-2 years experience with Home Support.
• Previous experience of working with people experiencing homelessness or who have challenges in obtaining and maintaining housing are considered an asset.
• Strong written and verbal English language communication skills; other languages an asset.
• Excellent interpersonal skills, personal care, and household management skills.
• Knowledge of gerontology, mental health, and substance use an asset.
• Ability to work independently and as part of a team.
• Emergency First Aid/CPR certification preferred.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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