Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The IT Trainer is responsible for designing, delivering, and continuously improving end-user training programs for internal and external software applications. This role supports organizational effectiveness by ensuring users can efficiently and effectively use software tools aligned with business objectives.

Key Responsibilities

• Design, develop, and deliver end-user training for internal and external software applications, including but not limited to Salesforce, Microsoft 365, Workday
• Create and maintain a comprehensive software application training curriculum aligned to business needs.
• Develop course materials, user documentation, exercises, and skills assessments for new and existing applications.
• Deliver training using a variety of methods (instructor-led, virtual, self-paced) and recommend optimal delivery approaches.
• Create and manage training content within the Workday Learning Management System (LMS).
• Coordinate training schedules and communicate plans with business and departmental stakeholders.
• Evaluate training effectiveness through assessments, surveys, and feedback, and implement continuous improvements.
• Collaborate with internal teams and external vendors to stay informed on software updates, roadmaps, and changes.
• Identify training tools, technologies, and external providers that enhance learning outcomes and organizational capability.

Experience & Qualification Requirements

• College diploma or university degree in Computer Science, Information Systems, Education, or a related field.
• Certification in Adult Learning Theory and Practices.
• 4–6 years of experience in the IT industry, with 2–4 years in a direct IT or software training role.
• Proven experience designing and delivering end-user software training programs.
• Experience developing content for Workday Learning Management Systems (LMS) and Salesforce CRM.
• Strong knowledge of adult learning principles, instructional design methodologies, and course development techniques.
• Hands-on experience with enterprise and desktop software applications.
• Demonstrated ability to assess organizational training needs and develop supporting programs and materials.
• Excellent communication, presentation, and interpersonal skills, with a strong customer-service orientation.

Compensation:

The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.