Job Summary

To ensure the guest experience whilst they enjoy the Hotel's outdoor facilities, including the Pool and Pool Bar.

Role and Responsibilities

• Keep accurate control records of guests using the pool facilities.
• Follows safety policies, procedures and regulations in supervising the pool area, knowing all emergency procedures and being able to respond accordingly.
• Responds to guest inquiries and provides information about the facilities of the hotel and in the city.
• Responds to incidents and observations in a log book and checks log entries.
• Maintains and tidies pool and changerooms.
• Records maintenance problems in a log book and informs the Maintenance department.
• Ensures proper inventory of guest supplies such as water, towels, magazines, ear phones and toiletry amenities.
• Follows all job safety standards and procedures at all times.
• Each employee is required to wear Personal Protective Equipment (P.P.E.) at all times when tasks require such (sunscreen, sunglasses, and hat).
• Complies with hotel policies and procedures and wears uniform and name badges.
• Performs other tasks as assigned by management.

Qualifications

• Minimum of 1 year of customer service experience in a Hotel or related industry.
• Ability to communicate effectively with all levels of guests, employees and management.
• Good organizational and problem solving skills.
• Good oral and written communication skills.
• Ability to lift weight up to 70 pounds.
• Certified first aid and CPR is an asset
• Flexible availability including evenings, weekends and holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.