RBC West Desk - Full Time Security Guard (1400-2000)

Position: West Desk

Status: Full Time

Hours: Monday-Friday 1400-2000

Pay Rate: $19.10

Posting Date: April 23 2026

Internal Closing Date: April 30 2026

External Closing Date: May 7 2026

Job Description

The West Desk role is responsible for maintaining a safe, welcoming, and customer-focused environment for tenants, guests, visitors, and employees. The role involves highly visible patrols, proactive engagement with visitors, providing directions and assistance, and supporting guest and tenant services teams. The position also supports health and safety programs, sustainability initiatives, traffic control, and secure access to restricted areas, requiring regular walking, standing, and basic computer record keeping.

Job Duties:

• Job duties for this position fall into the two broad and overlapping categories of:
• Providing exceptional service in order to enhance customer experience; and
• Ensuring compliance with the standards, rules and regulations at the Property.
• Be proactive in helping everyone have an outstanding customer experience at the Property;
• Perform highly visible patrols of assigned patrol areas/zones (by foot, bicycle, vehicle) and positively engage with tenants, guests, visitors and employees on an ongoing basis;
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
• Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees;
• Maintain a strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
• Assist visitors, guests and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
• Enforce the rules and regulations at the Property in a fair and responsible manner;
• Support of the Managers Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
• Report and follow up on hazards and/or deficiencies identified during the course of duty;
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property;
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned;
• Respond to medical emergencies and provide First Aid, CPR or AED support as necessary until medical professionals arrive;
• Prepare written reports using the Manager’s standard report-writing program;
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner;
• Remain prepared to respond to crime, disturbances and emergency situations as per training and procedure;
• Facilitate access to restricted areas for authorized persons; and
• Control vehicle traffic on the Property.
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills; and
• Regular keyboarding and record keeping in written logs required.
• Support and promote Manager’s Green@Work and Joint Health & Safety program initiatives;
• Close and secure doors to prevent heat loss during colder seasons

Requirements:

• Basic computer (keyboarding) skills are required;
• Legally eligible to work in Canada
• Knowledge of applicable federal, provincial and municipal legislation and regulations required; and
• Valid driver’s license is required.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free Uniforms
• Get paid your way with flexible daily pay options.